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Customer Service Cashier Resume Example

Resume Score: 80%

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CUSTOMER SERVICE CASHIER
Skills
  • Cash register operation
  • Payment processing
  • Credit and cash transactions
  • Cash management
  • Loss prevention
  • ID verification
  • Cash drawer balancing
  • Customer service
  • Customer greeting
  • Customer assistance
  • Effective customer upselling
  • Coin counting
  • Issue resolution
  • Returns and exchanges
  • Training and mentoring
  • Merchandise restocking
Education and Training
05/2004
High School Diploma
New Diana High SchoolDiana, TX
03/2019
Bachelor of Science
Kaplan UniversityDavenport, IA
Summary

Welcoming and intelligent worker with proven history of accuracy, efficiency and punctuality. Skilled at customer service. Representative with great attention to detail and organization skills. Resourceful and outgoing professional with training in excel POS software.

Honest Cashier capable of managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.

Experience
Customer Service CashierFamily Dollar Stores Inc. | Longview, TX12/2018 - 04/2019

Regular cashier customer service duty's .

  • Filled beverages and delivered food to customers by [Action].
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Counted product stock to maintain inventory records.
  • Cross-trained in [Type] and [Type] roles in order to provide skilled backup for team members.
  • Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Redeemed coupons and cross-sold products.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Processed returned items in accordance with store policy.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Monitored [Type] product availability in store, on shelves and in orders to accurately answer customer questions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Distributed new merchandise efficiently to different departments.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Restocked [Location] with silverware, straws, napkins and condiments.
  • Operated [Type] equipment to lift and transport stock.
  • Applied conversational [Language] abilities to connect with [Type] individuals and better serve individual needs.
  • Accurately handled over $[Amount] of payments daily in cash and credit cards payments for [Type] products.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Managed [Type] product returns professionally and quickly to maintain customer satisfaction.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
Cashier/Cook's AssistantSmart Stop | Longview, TX03/2010 - 11/2015
  • Read weekly sales inserts and monitored price changes.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Processed customer payments quickly and returned exact change and receipts.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Helped customers find specific products, answering questions and offering advice.
  • Increased sales [Number]% by suggesting specific purchases to customers and [Action].
  • Worked closely with front-end staff to assist customers.
Assistant Night ManagerQuiznos | Longview, TX08/2009 - 02/2010
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Studied existing procedures and policies to offer optimal leadership to employees and [Type] operations when standing in for absent managers.
  • Increased overall team efficiency and productivity.
  • Boosted sales volume by coordinating classes and workshops for major retailers and independent partners.
  • Cross-trained in every store role to maximize operational knowledge.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Met with each associate to establish realistic monthly sales goals.
  • Automated office operations, managed client correspondence and tracked records.
  • Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
Bilingual

I am bilingual I speak read and write Spanish fluently.

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Family Dollar Stores Inc.
  • Smart Stop
  • Quiznos

School Attended

  • New Diana High School
  • Kaplan University

Job Titles Held:

  • Customer Service Cashier
  • Cashier/Cook's Assistant
  • Assistant Night Manager

Degrees

  • High School Diploma
    Bachelor of Science

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