I am a team player with strong customer service skills. I manage stressful situations very well and enjoy serving the public. I have inventory management skills and enjoy being busy. I can work in a fast pace enviroment.
Skills
POS systems
Merchandise restocking
Liquor regulations and compliance
Credit and cash transactions
Cash drawer balancing
Issue resolution
Cash register operation
Staff mentoring
Ordering and stocking
Customer assistance
Cash management
Loss prevention
Payment processing
Training and mentoring
Education and Training
Andalusia High SchoolAndalusia, ALExpected in 05/1999 ā āHigh School Diploma: - GPA:
Experience
Mohawk Industries - Customer Service Associate Cashier Usa Jacksonville Fl Ssc #122 (, FL, 10/20 - 06/21
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Helped with purchases, locating items and signing up for rewards programs.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Scanned customer purchases and supported transactions to streamline sales process.
Inspected items for damage and obtained replacements for customers.
Verified customer identification for alcohol or tobacco purchases.
Answered customer quests, provided store information and escorted to desired store areas.
Received payments for products and issued receipts.
Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Resolved customer complaints and escalated worsening concerns for remediation.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Francesca's Collections, Inc. - Infusion Tech Team Leader Winston Salem, NC, 08/17 - 09/18
Delegated daily tasks to team members to optimize group productivity.
Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
Counted, sorted and stacked finished pieces for easy access.
Resolved [Type] issues and escalated high-level concerns for assessment.
Monitored team progress and enforced deadlines.
Followed staffing strategies to achieve production goals.
Shaw Floors - Twister Operator City, STATE, 02/2002 - 08/2005
Set up and operated production equipment in accordance with good manufacturing practices and SOPs.
Tended to as many as [3] machines at once, monitoring operations and adjusting settings to maintain production levels.
Inspected final products to verify conformance with specifications and assign grades.
Cleaned and lubricated machines using air hoses, cleaning solutions, rags and grease guns.
Replenished supplies with full packages to keep production moving smoothly.
Placed bobbins on spindles and inserted spindles into bobbin-winding machines.
Repaired and replaced worn and defective parts or components using hand and powered tools.
Studied guides, samples and specification sheets to identify and implement correct machine setup plans.
Documented production data in daily logs and discussed levels with supervisor to optimize approaches.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
Improved operations by working with team members and customers to find workable solutions.
Motivated and encouraged team members to communicate more openly and constructively with each other.
A.W. Herndon - Assistant Store Manager City, STATE, 3/01/10 - 5/01/12
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Coached and developed store associates through formal and informal interactions.
Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Assisted customers, answered questions and resolved problems for stellar customer service.
Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
Recruited, interviewed and hired qualified employees to provide top-quality service.
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