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Customer Service Associate /Cash Office Assistant Resume Example

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CUSTOMER SERVICE ASSOCIATE /CASH OFFICE ASSISTANT
Summary

Highly Efficient Healthcare Specialist with exemplary time management and organizational skills. Knowledgeable in diverse medical evaluation and treatment methods. Adept at performing and focusing attention under pressure.Driven Healthcare Professional dedicated to holistic support with background in Pharmaceutical and customer service . Quick learner dedicated to strengthening expertise through ongoing education, professional development and hands-on experience. Strong critical thinking skills with ability to quickly recognize and execute emergency interventions. Demonstrated success in forging relationships with patients and providing counseling, support and companionship.

Education and Training
Johnson C. Smith University - - Charlotte, NC,United States | | Bachelor of ScienceBiology, Chemistry, Premed And Public Health, 05/2020

, GPA: 3.5, , Magna Cum Laude

  • National Council of Negro Women Member,
  • Miss Black and Gold of the Alpha Omicron Chapter of Alpha Phi Alpha Member
  • University Choir Member
  • Gospel Choir Member
  • Minority Association of Pre-Med Students Member
  • Admissions Ambassador Member
  • The Smith Experience Member
  • Completed coursework in Medical terminology , Organic Chemistry and Genetics
  • Duke Endowed Scholarship Recipient
  • Full Academic Scholarship Recipient
  • Recipient
  • Dean's List Honoree Spring/Fall 2016-2020
Florida State College - - Jacksonville Jacksonville,FL,United States | | Associate degree2016Magna Cum Laude, GPA: 3.2, GPA: 4.0
Experience
Customer Service Associate /Cash Office Assistant | 06/2018 to CurrentWalmart - Charlotte, NC
  • Liaison for Management Demonstrated
  • Developed interpersonal skills with other team members
  • Time management skills. Managing and handling cash drawers.
  • Supervised 5-10 associates daily ensuring all Walmart policies were followed.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Managed accurate and adequate cash stock and inventory balances.
  • Trained 10 new employees each quarter in procedures and policies in order to maximize team performance.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Maintain Customer confidentiality as well as the company
Pharmacy Technician | 01/2017 to 05/2019Walgreens - Charlotte, NC
  • Merchandised related products to drive pharmacy department sales.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Counseled patients on appropriate use of over-the-counter and prescription medications.
  • Verified and filled over 150 prescriptions per day in busy pharmacy setting.
  • Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
  • Researched customer health insurance plans to provide prescription authorization and efficient patient care.
  • Prepared and submitted claims to insurance companies for payment.
  • Maintain patient confidentiality and patient records
  • Verified prescriptions by contacting physicians' offices and receiving approval.
  • Verified insurance benefits to refill medications and upheld fantastic customer service standards.
Sales Associate | 10/2016 to 01/2017Journeys - Charlotte, NC
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Recommended merchandise to customers based on needs and preferences.
Skills
  • Proficient in all Microsoft office programs
  • Ability to type 100 WPM
  • Top Customer Service Rep at Walmart
  • Senior Pharmacy Technician
  • Alpha
  • American Sign Language
  • Interpersonal skills
  • Council
  • Customer Service
  • Customer service skills
  • Instruction
  • Merchandising
  • All Microsoft
  • Office
  • Pharmacy Technician
  • Read
  • Sales
  • Spanish
  • Supervisor
  • Time management
  • Type
  • Written
  • Cash register use
  • Cash drawer balancing
  • Greeting customers
  • Cash handling knowledge
Publications
Senior Paper (Human Pheromones and Sexual Attraction, Published May 2019)
Volunteer
pressure.Driven

Children's Hospital (NICU)

Charlotte Mecklenburg School

Helping Hands N Healing Hearts

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Resume Overview

Companies Worked For:

  • Walmart
  • Walgreens
  • Journeys

School Attended

  • Johnson C. Smith University
  • Florida State College

Job Titles Held:

  • Customer Service Associate /Cash Office Assistant
  • Pharmacy Technician
  • Sales Associate

Degrees

  • Johnson C. Smith University - Charlotte, NC , United States | Bachelor of Science
    Florida State College - Jacksonville Jacksonville , FL United States | Associate degree

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