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Customer Service Associate Resume Example

Resume Score: 80%

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CUSTOMER SERVICE ASSOCIATE
Summary

Friendly and efficient Costumer Service Associate devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding Wegmans standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Driven, personable, with over three years of experience interfacing with clients. Dedicated outside-the-box strategic thinker. Extensive expertise in customer relationship management, conflict resolution, time management and document control.

Cheerful and upbeat with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Innovative, focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals.

Dedicated, talented at processing high volumes of error-free transactions and meeting departmental goals. Offering years of experience in quickly resolving stressful, handful issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

Effective with assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Positive, upbeat, brings more than three years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Flexible with resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.

Enthusiastic Client Service professional with client interface experience. Well-versed in Wegmans products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.

Outgoing with more than enough time of experience in customer service. Skilled at closing sales, and answering questions quickly.

Motivated educator with deep passion for helping all students excel by supporting teachers and enhancing classroom environments. Proficient in organizing supplies, cleaning rooms and planning fun activities. Good tutoring, recordkeeping and time management skills.

Versatile with not that many years of experience instructing students and supporting lead teachers but Highly skilled at reinforcing lesson information, tutoring, enforcing rules, Team player coordinating with teacher and carrying out established lesson plans and activities.

Kind and cheerful Childcare worker. Successful at directing playtime, enforcing positive behavior and applying behavior redirection and appropriate discipline to manage challenges. Proven track record of planning activities to keep children entertained long-term.

Compassionate while developing fun, educational and productive projects for children. Creative professional with problem-solving abilities.

Skills
  • Inbound and outbound calling
  • Customer Service
  • Effective communication
  • Problem Resolution
  • Quality assurance
  • Customer relationship management
  • Project management
  • Materials transport
  • Project management abilities
  • Product organization
  • High-energy attitude
  • Quality control
  • Cross-functional collaboration
  • Communications
  • Organization
  • Relationship development
Experience
Wegmans Food Supermarkets Inc. | Rochester , NYCustomer Service Associate06/2017 - Current
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Consulted with customers regarding food and equipment needs, addressing how to prepare or how to use concerns.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Replenished shelves to maintain adequate merchandise levels.
  • Served needs of at least 20/30 customers per shift, including collecting payments, tracking rewards and handling customer service issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Teen Empowerment | Rochester, NYTeen Employment Volunteer 11/2019 - 01/2020
  • Coordinated work across disciplines to handle project needs and meet timelines with optimal efficiency.
  • Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Worked hard to learn all required tasks quickly and maximize performance.
  • Completed additional learning opportunities to advance knowledge and move into senior team member position.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Built and maintained effective working relationships with peers and upper management.
Gates Chili Central School Dist | Rochester, NYTeacher's Aide Volunteer09/2019 - 01/2020
  • Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Promoted student learning by providing individualized and small group support to reinforce classroom topics.
  • Tutored and supported students individually and in groups of up to 3-6 by reteaching and reviewing lesson concepts and showing them what they have to do.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Marked homework assignments, tests and special projects to communicate grading.
  • Cleaned and organized classrooms, materials and supplies to support maximum efficiency.
  • Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
  • Distributed classroom materials and supplies such as pencils, paper and art materials.
  • Distributed and collected tests and homework to collate and prepare for grading.
  • Monitored students in class, hallways and bathrooms to supervise, enforce rules and support lead teacher.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Organized classroom, placing books back on shelves and making sure the children cleaned after themselves to keep areas well-maintained and organized.
  • Organized and distributed homework, textbooks, classroom supplies and other learning materials.
Education and Training
Gates-Chili High School | Rochester, NYHigh School Diploma06/2020
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Wegmans Food Supermarkets Inc.
  • Teen Empowerment
  • Gates Chili Central School Dist

School Attended

  • Gates-Chili High School

Job Titles Held:

  • Customer Service Associate
  • Teen Employment Volunteer
  • Teacher's Aide Volunteer

Degrees

  • High School Diploma

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