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customer service assoc cashier assistant resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Friendly and efficient CSR devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding Products standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity. Positive, upbeat Manager brings more than 20 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership. Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Diligent Office Manager with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with insurance billing, helping clients understand statements, collections and payment set up plans and adaptable to new processes and procedures. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and reliable with strong abilities. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • MS Office Proficiency
  • Customer Support
  • Inbound and Outbound Calling
  • Shipment Procedures
  • Fitting Room Oversight
  • Staff Supervision
  • Price Identification
  • Credits and Refunds
Experience
Jul to 01/2023 Customer Service Assoc/Cashier Assistant Trustmark Insurance | Horsham, PA,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Educated customers on special pricing opportunities and company offerings.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
06/2015 to 05/2017 Customer Service Associate/Customer Service Assoc/Cashier Assistant Electronic Arts | Virginia, MN,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
02/2009 to 09/2014 Customer Service Manager American Homepatient | City, STATE,
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Evaluated and authenticated returns, exchanges and voids.
  • Monitored phone calls to provide feedback and coaching.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Conducted research and reviewed findings to solve customer issues.
  • Explained benefits, features and recommendations to maximize client retention.
07/1991 to 11/2008 Manager of Operations Stock Building Supply | City, STATE,
  • Hired and onboarded team members to meet immediate and expected demand.
  • Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
  • Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
  • Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
  • Engaged with existing and potential clients to gain insight into needs.
  • Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
  • Integrated technology to increase efficiency and real-time accountability of operational tasks.
  • Analyzed, compiled and presented statistical, financial and production processing reports to senior leadership.
  • Managed scheduling, training and inventory control.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Addressed customer concerns with suitable solutions.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Tracked and replenished inventory to maintain par levels.
  • Built strong operational teams to meet process and production demands.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Collected customer fees, managed refunds and provided complete sales documentation.
  • Enforced federal, state, local and company rules for safety and operations.
  • Collaborated with team leaders on quality audits.
  • Conducted employee observations and documented findings.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Presented performance and productivity reports to supervisors.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Monitored resource use to achieve set goals within budget constraints.
  • Responded to information requests from superiors, providing specific documentation.
  • Conducted periodic assessments to evaluate company's financial performance.
  • Supported accident investigations and prepared related paperwork.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Controlled departmental facilities use and approved requests for repairs or improvements.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Measured and reviewed performance via KPIs and metrics.
  • Created corrective actions based on adverse KPI trends.
Education and Training
Expected in 06/1971 to to High School Diploma | Graceville High School, Graceville, FL, GPA:

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Resume Overview

School Attended

  • Graceville High School

Job Titles Held:

  • Customer Service Assoc/Cashier Assistant
  • Customer Service Associate/Customer Service Assoc/Cashier Assistant
  • Customer Service Manager
  • Manager of Operations

Degrees

  • High School Diploma

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