Customer Relationship Officer Resume Example BANK ALFALAH LIMITED

CUSTOMER RELATIONSHIP OFFICER

Professional Summary

CRO (Customer Relationship Officer) with an outstanding background in customer service, sales and banking. Addresses all questions and concerns with customer satisfaction in mind. Banking professional successful at cross-selling bank products and services.

Hardworking and outgoing team member versed in cash handling processes and management principles.

Customer Service Representative who achieves high levels of customer satisfaction.

?Customer-centered banking professional with a diverse financial service career in institutional business development and project management.

Skills

Customer-oriented
Strong customer relations
Strong interpersonal skills
Proficient in MS Office
Organized
Analytical
Team player
Flexible
Creative problem solver
MS Windows proficient
Quick learner

Proficient in cash management
Customer targeting
Commercial law
Accurate money handling
Multi-tasking ability
Adaptability
Cleanliness
Computer proficiency
Proofreading
Creative self-starter
Talented multi-tasker

Work History

Customer Relationship OfficerBANK ALFALAH LIMITED - Kabul Afghanistan01/2013 - 11/2015

Developed reputation as an efficient service provider with high levels of accuracy.
Scored in top 10% of employees in successful resolution of issues
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Asked open-ended questions to assess customer needs.
Learned, referenced and applied product knowledge information.
Managed high volumes of financial activity in a fast-paced, risk-based corporate environment.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

CashierWAL MART - Puyallup, WA02/2016 - Current

Greeted customers promptly.
Totaled bills and calculated taxes.
Described products and services in detail.
Monitored areas for security issues and safety hazards.
Assisted customers in selecting items based on needs.
Processed customer returns.
Reported security and service incidents to management.
Completed purchases using Point of Sale systems.

Education

High School Diploma: Amani High School - Kabul Afg2006

Bachelore of Commerce : Commerce/ EconomicsUniversity of Allahabad - India07/04/2012

References are available upon request

Resume Overview

Companies Worked For:

BANK ALFALAH LIMITED
WAL MART

School Attended

Amani High School
University of Allahabad

Job Titles Held:

Customer Relationship Officer
Cashier

Degrees

High School Diploma :
Bachelore of Commerce : Commerce/ Economics

Customer Relationship Officer Resume Example

Resume Score: 55%

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