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Customer Relationship Officer Resume Example

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CUSTOMER RELATIONSHIP OFFICER
Professional Summary

CRO (Customer Relationship Officer) with an outstanding background in customer service, sales and banking. Addresses all questions and concerns with customer satisfaction in mind. Banking professional successful at cross-selling bank products and services.

Hardworking and outgoing team member versed in cash handling processes and management principles.

Customer Service Representative who achieves high levels of customer satisfaction.

?Customer-centered banking professional with a diverse financial service career in institutional business development and project management.

Skills
  • Customer-oriented
  • Strong customer relations
  • Strong interpersonal skills
  • Proficient in MS Office
  • Organized
  • Analytical
  • Team player
  • Flexible
  • Creative problem solver
  • MS Windows proficient
  • Quick learner
  • Proficient in cash management
  • Customer targeting
  • Commercial law
  • Accurate money handling
  • Multi-tasking ability
  • Adaptability
  • Cleanliness
  • Computer proficiency
  • Proofreading
  • Creative self-starter
  • Talented multi-tasker
Work History
Customer Relationship Officer BANK ALFALAH LIMITED - Kabul Afghanistan 01/2013 - 11/2015
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Scored in top 10% of employees in successful resolution of issues
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Asked open-ended questions to assess customer needs.
  • Learned, referenced and applied product knowledge information.
  • Managed high volumes of financial activity in a fast-paced, risk-based corporate environment.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Cashier WAL MART - Puyallup, WA 02/2016 - Current
  • Greeted customers promptly.
  • Totaled bills and calculated taxes.
  • Described products and services in detail.
  • Monitored areas for security issues and safety hazards.
  • Assisted customers in selecting items based on needs.
  • Processed customer returns.
  • Reported security and service incidents to management.
  • Completed purchases using Point of Sale systems.
Education
High School Diploma: Amani High School - Kabul Afg 2006
Bachelore of Commerce : Commerce/ Economics University of Allahabad - India 07/04/2012
References are available upon request
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Resume Overview

Companies Worked For:

  • BANK ALFALAH LIMITED
  • WAL MART

School Attended

  • Amani High School
  • University of Allahabad

Job Titles Held:

  • Customer Relationship Officer
  • Cashier

Degrees

  • High School Diploma :
    Bachelore of Commerce : Commerce/ Economics

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