Well-qualified crisis response team member well-versed in applying skills to bring calm to critical situations. Familiar with active listing, interpersonal communication and collaborative problem-solving techniques. Focused on providing vital support to all consumers on a controlled locked unit.
Skills
Patient Care
Crisis Intervention
Mental Health
Emotional Support
Education and Training
Isothermal Community CollegeSpindale, NC, Expected in 11/2019 ā āGED: - GPA:
Experience
Seaworld Parks - Crisis Support Worker Langhorne, PA, 01/2020 - Current
Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes.
Supported clients' social, physical and emotional needs to help integrate into local community.
Assisted clients in taking ownership of day room, bedroom, dining room.
Evaluated employee job performance and motivated staff to improve productivity.
Facilitated weekly group meetings, listened, offered compassion and supported members.
Worked with leadership, parents, and volunteers to establish clear goals and guidelines for group meetings.
Assessed workplace locations to guarantee accommodations met needs of clients with handicaps or disabilities.
Helped clients develop proficiencies such as coping mechanisms, technical abilities and job skills.
Monitored office inventory to maintain adequate supply levels and order products.
Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
Played games with patients to boost mood, improve memory and provide light entertainment.
Watched over patients to identify potential symptoms of medical conditions.
Charted patient blood pressures, temperatures, respirations and vitals.
Our Lady Of The Lake Regional Medical Center - Emergency Medical Technician Basic Greenwell Springs, LA, 02/2009 - 01/2012
Rendered direct patient care, including stabilizing patients and determining course of action based on triage.
Evaluated patients' medical status and monitored vital signs during transit.
Asked patients questions regarding ingestion or intake of over-the-counter medications, prescriptions and illicit drugs.
Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
Monitored patients from scene to hospital transfer while conducting in-transit care.
Managed care in field and in-transit, including performing standard testing and administering necessary medication.
Assessed emergency situations and prioritized medical care for patients.
Observed and assessed incident scenes upon arrival to determine level of safety for all first responders.
Evaluated patients for injuries at accident scenes , industrial locations, nursing homes, and dialysis clinics.
Explained to conscious patients steps involved for medical evaluations and need for possible hospital transport.
Transported patients from accident scenes to hospitals in emergency vehicles.
Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
Operated emergency vehicles with caution to keep patients, public and first responders safe.
Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
Remained level-headed and proactive during emergency situations.
Demonstrated dedication to providing quality care through continued training and education.
Developed strong rapport with other medical professionals to foster quality and efficient patient care.
Documented all calls in reports detailing type of incident and course of treatment.
Delivered emergency care to individuals involved in motor vehicle accidents, falls and medical both emergent and non emergent emergenices.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
Used mobility device equipment to transport patients.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Documented activities and recorded information in EMR system.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Delivered nursing assistance to residents in 136-bed long care facility.
Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
Engaged with patient family and friends to provide courteous, efficient visit experience.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
Consulted with nurses to develop patient care plans and evaluate treatment options.
Ryan's Steakhouse - Waitress Supervisor City, STATE, 01/2001 - 03/2004
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3-compartment sink.
Collaborated with host, bus person and cook to serve up food and beverage options.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Served over 10 tables at once while supervising staff of 14 servers.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Calculated charges, issued table checks and collected payments from customers.
Provided exceptional service to at least 100 customers per day at buffet establishment.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Ingles - Head Bookkeeper City, STATE, 02/1997 - 07/2000
Maintained subsidiary accounts by allocating, posting and verifying transactions for Ingles.
Created balance sheets, income statements and tax reports.
Balanced general ledger by reconciling entries.
Posted nightly checks and vendor payments worth up to $10,000 keeping detailed records and receipts.
Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
Trained 50 new clerks on cashier duties, checking for thorough comprehension for excellent work.
Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
Managed weekly inventory and supply tracking, noting items requiring reorder.
Reviewed vendor invoices and expense reports, identifying discrepancies.
Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
Reviewed purchase documents and company receipts for reconciliation with statements.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
