(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Well-qualified crisis response team member well-versed in applying skills to bring calm to critical situations. Familiar with active listing, interpersonal communication and collaborative problem-solving techniques. Focused on providing vital support to all consumers on a controlled locked unit.

  • Patient Care
  • Crisis Intervention
  • Mental Health
  • Emotional Support
Education and Training
Isothermal Community College Spindale, NC, Expected in 11/2019 GED : - GPA :
Seaworld Parks - Crisis Support Worker
Langhorne, PA, 01/2020 - Current
  • Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes.
  • Supported clients' social, physical and emotional needs to help integrate into local community.
  • Assisted clients in taking ownership of day room, bedroom, dining room.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Facilitated weekly group meetings, listened, offered compassion and supported members.
  • Worked with leadership, parents, and volunteers to establish clear goals and guidelines for group meetings.
  • Assessed workplace locations to guarantee accommodations met needs of clients with handicaps or disabilities.
  • Helped clients develop proficiencies such as coping mechanisms, technical abilities and job skills.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
  • Played games with patients to boost mood, improve memory and provide light entertainment.
  • Watched over patients to identify potential symptoms of medical conditions.
  • Charted patient blood pressures, temperatures, respirations and vitals.
Our Lady Of The Lake Regional Medical Center - Emergency Medical Technician Basic
Greenwell Springs, LA, 02/2009 - 01/2012
  • Rendered direct patient care, including stabilizing patients and determining course of action based on triage.
  • Evaluated patients' medical status and monitored vital signs during transit.
  • Asked patients questions regarding ingestion or intake of over-the-counter medications, prescriptions and illicit drugs.
  • Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
  • Monitored patients from scene to hospital transfer while conducting in-transit care.
  • Managed care in field and in-transit, including performing standard testing and administering necessary medication.
  • Assessed emergency situations and prioritized medical care for patients.
  • Observed and assessed incident scenes upon arrival to determine level of safety for all first responders.
  • Evaluated patients for injuries at accident scenes , industrial locations, nursing homes, and dialysis clinics.
  • Explained to conscious patients steps involved for medical evaluations and need for possible hospital transport.
  • Transported patients from accident scenes to hospitals in emergency vehicles.
  • Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
  • Operated emergency vehicles with caution to keep patients, public and first responders safe.
  • Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
  • Remained level-headed and proactive during emergency situations.
  • Demonstrated dedication to providing quality care through continued training and education.
  • Developed strong rapport with other medical professionals to foster quality and efficient patient care.
  • Documented all calls in reports detailing type of incident and course of treatment.
  • Delivered emergency care to individuals involved in motor vehicle accidents, falls and medical both emergent and non emergent emergenices.
Coborn's - Certified Nursing Assistant
Watford City, ND, 04/2004 - 06/2008
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Used mobility device equipment to transport patients.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Documented activities and recorded information in EMR system.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Delivered nursing assistance to residents in 136-bed long care facility.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
Ryan's Steakhouse - Waitress Supervisor
City, STATE, 01/2001 - 03/2004
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3-compartment sink.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Served over 10 tables at once while supervising staff of 14 servers.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Calculated charges, issued table checks and collected payments from customers.
  • Provided exceptional service to at least 100 customers per day at buffet establishment.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Ingles - Head Bookkeeper
City, STATE, 02/1997 - 07/2000
  • Maintained subsidiary accounts by allocating, posting and verifying transactions for Ingles.
  • Created balance sheets, income statements and tax reports.
  • Balanced general ledger by reconciling entries.
  • Posted nightly checks and vendor payments worth up to $10,000 keeping detailed records and receipts.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Trained 50 new clerks on cashier duties, checking for thorough comprehension for excellent work.
  • Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
  • Managed weekly inventory and supply tracking, noting items requiring reorder.
  • Reviewed vendor invoices and expense reports, identifying discrepancies.
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
  • Reviewed purchase documents and company receipts for reconciliation with statements.

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Resume Overview

School Attended

  • Isothermal Community College

Job Titles Held:

  • Crisis Support Worker
  • Emergency Medical Technician Basic
  • Certified Nursing Assistant
  • Waitress Supervisor
  • Head Bookkeeper


  • GED

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