Reliable Milieu Counselor skilled in direct supervision, activity planning and organization. Domestic Violence/ Court Advocate with over 10 years experience working with women,men and children that suffer from domestic, sexual mental and substance abuse. Thrives in high-stress professional environments. Dedicated to delivering the highest quality of compassionate care.
|
|
Responsibilities Carrying out research and data collections Conducting analysis Interviewing the client's employee, management team and other stake holders Running focus groups and facilitating work shops Identifying issues and forming hypotheses and solutions Presenting findings and recommendations to clients Managing projects and programs. Liaising with clients to keep them informed of progress and to make relvant decisions Accomplishments I was able to enroll and complete several courses such as; moving into consultanting, implementiong strategic change and engagement influence and comm. I had several networking opportunities, lectures and presentations given by experts. I also had access to many resource libraries. Skills Used Business Economic Finance Mathmatics engineering Science
- Provide social service support to victims by assisting them with rent, utilities and transportation. * Assist victims with applying for orders of protection or warrants. *
- Maintain detailed case notes on the type of services provided entered into the CVC database. * Assist victims by making referrals to appropriate providers to support victims in returning to their pre-trauma level of functioning. * Provide crisis counseling, court accompaniment, personal advocacy * Work closely with the Memphis Police Department, District Attorney General's Office Domestic Violence Prosecution Unit. * Refer clients to MALS for legal assistance in the case of some contested Order of Protection, divorces and child custody issues. * Complete monthly reports for the number of clients serviced monthly. 38125 * Ability to build counseling relationships with students, individually and collectively, that will assist them in: developing self-awareness. * Identifying issues that impact academic success and developing decision-making skills set individual goals, generate and evaluate alternatives, and make informed decisions. * Counseling/advising experience working with adult students with disabilities within a post-secondary institution or other comparable setting. * Working knowledge of the laws relating to higher education and disabilities such as Section 504 of the Rehabilitation Act and the Americans with Disabilities Act and general awareness of current literature. * Knowledge of assistance technology and principles of universal design. * Knowledge and/or experience in areas of academic, transfer, career planning and graduation counseling/ advising. * Ability to work as part of the disabilities team. * Ability to initiate, implement, and assess, counseling strategies, projects, and activities to promote student learning, retention, success and graduation. * Ability to use technology to provide and improve student support services and to conduct related professional activities. * Responsible for all clients' personal and HR records being kept in accordance to company policy and HIPPA regulations.
- Ensured appropriate follow-up and feedback for any customer requiring management assistance up to and including VP level.
- Select/Hire, train, and develop subordinate staff of approximately 80 hourly/non-exempt Agents.
- Complied and recorded statistics for use in determining the root cause of customer problems via Queue request.
- Monitored Que's to insure customer's problems or questions were being remedied in a timely manner with a callback and Que's were closed as satisfying resolutions were implemented. .
- Solved and/or coordinated unique problems presented by customers who required special assistance with custom clearance, expediting, etc.
Psychology and Sociology coursework
Criminal Justice coursework
Social Science, Social Welfare and Social Work coursework
Justice and Law Administration coursework
Coursework in Health and Human Services
Psychology and Sociology coursework
- Member of the Arkansas and Tennessee Coilation against Domestic Violence. Completed over 800 hours of
- Law Enforcement and Victims services training. Relocating to the Dallas or Houston Texas area
Created and implemented daily parenting workshops for teen mothers involved in the criminal justice system.
Refer clients to MALS for legal assistance in the case of some contested Order of Protection,
Refer client to the Sexual Assault division for assessment and counseling
Clients, Database, Legal Assistance, Customer Service, Import/export, Receptionist, Retail Sales, Staffing, Statistics, Training, Access, Collections, Credit, Finance, Interviewing, Managing Projects, Networking, Progress, Solutions, Hr, Associate
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume scorecould be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
- Clear Contact Info
- Completeness
- Personalization
- Strong Summary
- Target Job
Resume Overview
School Attended
- Victory University
- National College of Business
- Fairley High School
Job Titles Held:
- Crisis Manger Consultant
- Domestic Violence/ Court Advocate
- Manager Assist- Customer Service-Call Center
Degrees
- Bachelors
- Associate of Arts
- High School Diploma
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy