Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Reliable Milieu Counselor skilled in direct supervision, activity planning and organization. Domestic Violence/ Court Advocate with over 10 years experience working with women,men and children that suffer from domestic, sexual mental and substance abuse. Thrives in high-stress professional environments. Dedicated to delivering the highest quality of compassionate care.

  • Case planning
  • Certified Addictions Counselor (CAC)
  • Group behavior and dynamics
  • Child abuse prevention
  • Certified Mental Health Worker
  • CPR certification
  • Court procedures familiarity
  • Depression and anxiety specialist
  • Group therapy expert
  • Outreach programming specialist
  • Sexual orientation issues
  • Group homes
  • Passion for social work
  • Sound judgment
  • Crisis Prevention Intervention (CPI) training
  • Addictions specialist
  • Experience working with disabled persons
  • 12 Steps programs
  • Skilled mediator
  • Natural leader
  • Compassionate
  • Child Protective Services (CPS) knowledge
  • Conflict resolution training
  • Exceptional problem solver
  • Suicide risk assessments
  • Community resources specialist
  • Community resources specialist
  • Parenting skills educator
2013 to 01/2015 Crisis Manger Consultant New World Innovative Solutions | City, STATE,

Responsibilities Carrying out research and data collections Conducting analysis Interviewing the client's employee, management team and other stake holders Running focus groups and facilitating work shops Identifying issues and forming hypotheses and solutions Presenting findings and recommendations to clients Managing projects and programs. Liaising with clients to keep them informed of progress and to make relvant decisions Accomplishments I was able to enroll and complete several courses such as; moving into consultanting, implementiong strategic change and engagement influence and comm. I had several networking opportunities, lectures and presentations given by experts. I also had access to many resource libraries. Skills Used Business Economic Finance Mathmatics engineering Science

03/2005 to 03/2014 Domestic Violence/ Court Advocate Shelby County Crime Victim Center | City, STATE,
  • Provide social service support to victims by assisting them with rent, utilities and transportation. * Assist victims with applying for orders of protection or warrants. *
  • Maintain detailed case notes on the type of services provided entered into the CVC database. * Assist victims by making referrals to appropriate providers to support victims in returning to their pre-trauma level of functioning. * Provide crisis counseling, court accompaniment, personal advocacy * Work closely with the Memphis Police Department, District Attorney General's Office Domestic Violence Prosecution Unit. * Refer clients to MALS for legal assistance in the case of some contested Order of Protection, divorces and child custody issues. * Complete monthly reports for the number of clients serviced monthly. 38125 * Ability to build counseling relationships with students, individually and collectively, that will assist them in: developing self-awareness. * Identifying issues that impact academic success and developing decision-making skills set individual goals, generate and evaluate alternatives, and make informed decisions. * Counseling/advising experience working with adult students with disabilities within a post-secondary institution or other comparable setting. * Working knowledge of the laws relating to higher education and disabilities such as Section 504 of the Rehabilitation Act and the Americans with Disabilities Act and general awareness of current literature. * Knowledge of assistance technology and principles of universal design. * Knowledge and/or experience in areas of academic, transfer, career planning and graduation counseling/ advising. * Ability to work as part of the disabilities team. * Ability to initiate, implement, and assess, counseling strategies, projects, and activities to promote student learning, retention, success and graduation. * Ability to use technology to provide and improve student support services and to conduct related professional activities. * Responsible for all clients' personal and HR records being kept in accordance to company policy and HIPPA regulations.
2003 to 2006 Manager Assist- Customer Service-Call Center FedEx Express | City, STATE,
  • Ensured appropriate follow-up and feedback for any customer requiring management assistance up to and including VP level.
  • Select/Hire, train, and develop subordinate staff of approximately 80 hourly/non-exempt Agents.
  • Complied and recorded statistics for use in determining the root cause of customer problems via Queue request.
  • Monitored Que's to insure customer's problems or questions were being remedied in a timely manner with a callback and Que's were closed as satisfying resolutions were implemented. .
  • Solved and/or coordinated unique problems presented by customers who required special assistance with custom clearance, expediting, etc.
Expected in 2012 Bachelors | Psychology / Victim Service Victory University, Memphis, TN GPA:

Psychology and Sociology coursework

Criminal Justice coursework

Social Science, Social Welfare and Social Work coursework

Justice and Law Administration coursework

Expected in 2008 Associate of Arts | Business National College of Business, Memphis, TN GPA:

Coursework in Health and Human Services

Psychology and Sociology coursework

Expected in 1996 High School Diploma | English Fairley High School, Memphis, TN GPA:
  • Member of the Arkansas and Tennessee Coilation against Domestic Violence. Completed over 800 hours of
  • Law Enforcement and Victims services training. Relocating to the Dallas or Houston Texas area

Created and implemented daily parenting workshops for teen mothers involved in the criminal justice system.


Refer clients to MALS for legal assistance in the case of some contested Order of Protection,

Refer client to the Sexual Assault division for assessment and counseling

I had several networking opportunities, lectures and presentations given by experts

Clients, Database, Legal Assistance, Customer Service, Import/export, Receptionist, Retail Sales, Staffing, Statistics, Training, Access, Collections, Credit, Finance, Interviewing, Managing Projects, Networking, Progress, Solutions, Hr, Associate

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School Attended

  • Victory University
  • National College of Business
  • Fairley High School

Job Titles Held:

  • Crisis Manger Consultant
  • Domestic Violence/ Court Advocate
  • Manager Assist- Customer Service-Call Center


  • Bachelors
  • Associate of Arts
  • High School Diploma

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