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Conscientious Healthcare professional offering over 10 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
- Appointment Scheduling
- Time Management
- Updating Medical Records
- Critical Thinking
- Multitasking and Prioritization
- Patient Relations
- Supply Management
- Dictation and Transcription
- Completing Insurance Forms
- Check-In and Check-Out Procedures
- Patient Chart Tracking
| - Remote Video Conferencing
- Data Entry
- Multi-line Telephone System Operation
- Decision Making
- Electronic Charting
- Vitals Collection and Documentation
- Attention to Detail
- Microsoft Office Suite proficiency
- Calm and Professional Under Pressure
- Strong Analytical and Problem Solving Skills
- Verbal and Written Communication
|
Covid 19 Contact Tracer, 11/2020 to Current
Andover Public Schools – Andover, MA,
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Performed record keeping by logging client information within secure contact-tracing software.
- Lent daily assessment of health screen and symptom data.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Notified and interviewed individuals to ascertain novel coronavirus exposure level.
- Used Microsoft Word and other software tools to create documents and other communications.
Certified Health Unit Coordinator, 06/2006 to 06/2010
University Of Houston – Houston, TX,
- Coordinated with other healthcare providers to build healthcare plans for patient's specific needs.
- Communicated with insurance companies and negotiated to secure payment for medical treatment.
- Maintained professional demeanor while treating patients with respect and dignity.
- Attended training courses and seminars to remain up-to-date on emerging medical technology and techniques.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Compiled and reviewed medical charts.
- Verified signatures and checked medical charts for accuracy and completion.
- Assisted with medication charting following direction of nursing staff.
- Filed evaluations, progress reports, daily notes and discharge summaries on medical chart.
- Reviewed medical charts and served as liaison between patient, doctor and hospital.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Used EPIC to compile and record medical charts, reports and correspondence.
- Assisted nursing team with administrative tasks, including answering phones and updating medical charts.
- Accurately recorded all interactions in medical charts, documenting accidents and interventions applied.
- Maintained detailed records of medical supplies and ordered supplies as needed.
Lead Flight Attendant, 11/1999 to 06/2003
American Airlines – City, STATE,
- Ensure safety and comfort of customers onboard aircraft.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Organized and stocked inventory of passenger comfort, food, and beverage items.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Assisted passengers with locating seats and storing luggage under seats or in overhead bins.
- Dealt with disruptive passengers according to federal and company requirements.
- Responded to passenger and mechanical emergencies following guidelines and training.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff.
Medical Assistant, 05/1995 to 05/1999
Mayo Clinic Health System – City, STATE,
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Obtained client medical history, including medication information, symptoms and allergies.
- Verified appropriate lab couriers picked up collected lab specimens.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared initial patient charts for admission.
Associate of Arts: Business Administration And Management, Expected in
Rochester Community And Technical College - Rochester, MN
GPA:
Associate of Science: Paralegal Studies, Expected in
El Centro College - Dallas, TX
GPA:
Certified Health Unit Coordinator
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