Conscientious Healthcare professional offering over 10 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Skills
Appointment Scheduling
Time Management
Updating Medical Records
Critical Thinking
Multitasking and Prioritization
Patient Relations
Supply Management
Dictation and Transcription
Completing Insurance Forms
Check-In and Check-Out Procedures
Patient Chart Tracking
Remote Video Conferencing
Data Entry
Multi-line Telephone System Operation
Decision Making
Electronic Charting
Vitals Collection and Documentation
Attention to Detail
Microsoft Office Suite proficiency
Calm and Professional Under Pressure
Strong Analytical and Problem Solving Skills
Verbal and Written Communication
Work History
Covid 19 Contact Tracer, 11/2020 to Current Andover Public Schools – Andover, MA,
Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
Performed record keeping by logging client information within secure contact-tracing software.
Lent daily assessment of health screen and symptom data.
Provided educational and informational resources regarding isolation policies and quarantine measures.
Notified and interviewed individuals to ascertain novel coronavirus exposure level.
Used Microsoft Word and other software tools to create documents and other communications.
Certified Health Unit Coordinator, 06/2006 to 06/2010 University Of Houston – Houston, TX,
Coordinated with other healthcare providers to build healthcare plans for patient's specific needs.
Communicated with insurance companies and negotiated to secure payment for medical treatment.
Maintained professional demeanor while treating patients with respect and dignity.
Attended training courses and seminars to remain up-to-date on emerging medical technology and techniques.
Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Compiled and reviewed medical charts.
Verified signatures and checked medical charts for accuracy and completion.
Assisted with medication charting following direction of nursing staff.
Filed evaluations, progress reports, daily notes and discharge summaries on medical chart.
Reviewed medical charts and served as liaison between patient, doctor and hospital.
Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
Used EPIC to compile and record medical charts, reports and correspondence.
Assisted nursing team with administrative tasks, including answering phones and updating medical charts.
Accurately recorded all interactions in medical charts, documenting accidents and interventions applied.
Maintained detailed records of medical supplies and ordered supplies as needed.
Lead Flight Attendant, 11/1999 to 06/2003 American Airlines – City, STATE,
Ensure safety and comfort of customers onboard aircraft.
Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
Organized and stocked inventory of passenger comfort, food, and beverage items.
Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
Assisted passengers with locating seats and storing luggage under seats or in overhead bins.
Dealt with disruptive passengers according to federal and company requirements.
Responded to passenger and mechanical emergencies following guidelines and training.
Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff.
Medical Assistant, 05/1995 to 05/1999 Mayo Clinic Health System – City, STATE,
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Obtained client medical history, including medication information, symptoms and allergies.
Verified appropriate lab couriers picked up collected lab specimens.
Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Documented vital signs and health history for patients in clinic and hospital environments.
Collected and documented patient medical information such as blood pressure and weight.
Called and faxed pharmacies to submit prescriptions and refills.
Prepared initial patient charts for admission.
Education
Associate of Arts: Business Administration And Management, Expected in Rochester Community And Technical College - Rochester, MN GPA:
Associate of Science: Paralegal Studies, Expected in El Centro College - Dallas, TX GPA:
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