Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Conscientious Healthcare professional offering over 10 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.

  • Appointment Scheduling
  • Time Management
  • Updating Medical Records
  • Critical Thinking
  • Multitasking and Prioritization
  • Patient Relations
  • Supply Management
  • Dictation and Transcription
  • Completing Insurance Forms
  • Check-In and Check-Out Procedures
  • Patient Chart Tracking
  • Remote Video Conferencing
  • Data Entry
  • Multi-line Telephone System Operation
  • Decision Making
  • Electronic Charting
  • Vitals Collection and Documentation
  • Attention to Detail
  • Microsoft Office Suite proficiency
  • Calm and Professional Under Pressure
  • Strong Analytical and Problem Solving Skills
  • Verbal and Written Communication
Work History
Covid 19 Contact Tracer, 11/2020 to Current
Andover Public SchoolsAndover, MA,
  • Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
  • Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
  • Performed record keeping by logging client information within secure contact-tracing software.
  • Lent daily assessment of health screen and symptom data.
  • Provided educational and informational resources regarding isolation policies and quarantine measures.
  • Notified and interviewed individuals to ascertain novel coronavirus exposure level.
  • Used Microsoft Word and other software tools to create documents and other communications.
Certified Health Unit Coordinator, 06/2006 to 06/2010
University Of HoustonHouston, TX,
  • Coordinated with other healthcare providers to build healthcare plans for patient's specific needs.
  • Communicated with insurance companies and negotiated to secure payment for medical treatment.
  • Maintained professional demeanor while treating patients with respect and dignity.
  • Attended training courses and seminars to remain up-to-date on emerging medical technology and techniques.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Compiled and reviewed medical charts.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Assisted with medication charting following direction of nursing staff.
  • Filed evaluations, progress reports, daily notes and discharge summaries on medical chart.
  • Reviewed medical charts and served as liaison between patient, doctor and hospital.
  • Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
  • Used EPIC to compile and record medical charts, reports and correspondence.
  • Assisted nursing team with administrative tasks, including answering phones and updating medical charts.
  • Accurately recorded all interactions in medical charts, documenting accidents and interventions applied.
  • Maintained detailed records of medical supplies and ordered supplies as needed.
Lead Flight Attendant, 11/1999 to 06/2003
American AirlinesCity, STATE,
  • Ensure safety and comfort of customers onboard aircraft.
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Organized and stocked inventory of passenger comfort, food, and beverage items.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Assisted passengers with locating seats and storing luggage under seats or in overhead bins.
  • Dealt with disruptive passengers according to federal and company requirements.
  • Responded to passenger and mechanical emergencies following guidelines and training.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff.
Medical Assistant, 05/1995 to 05/1999
Mayo Clinic Health SystemCity, STATE,
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Prepared initial patient charts for admission.
Associate of Arts: Business Administration And Management, Expected in
Rochester Community And Technical College - Rochester, MN
Associate of Science: Paralegal Studies, Expected in
El Centro College - Dallas, TX

Certified Health Unit Coordinator

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School Attended

  • Rochester Community And Technical College
  • El Centro College

Job Titles Held:

  • Covid 19 Contact Tracer
  • Certified Health Unit Coordinator
  • Lead Flight Attendant
  • Medical Assistant


  • Associate of Arts
  • Associate of Science

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