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Costumer Service Representative/Cashier Resume Example

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COSTUMER SERVICE REPRESENTATIVE/CASHIER
Professional Summary

Organized Associate Cashier experienced in handling cash, processing payments, and building patron relationships with excellent interpersonal abilities. Proven history of error-free drawer counts and reconciliations. Service-oriented team member with good communication skills and a friendly personality. Versatile cashier with exemplary cash register system skills and proven commitment to store cleanliness and safety. Determined to lead and promote high levels of customer service and engagement efforts. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Hospitable individual with expertise in safe food preparation, menu development and payment collection. Accurately take orders and prepare daily food items to maximize customer satisfaction. Personable Drive-Thru Cashier multi-tasks drive-thru line while managing friendly interaction with customers and serving fresh and tasty quick-serve food items. Executes orders accurately and collects money to keep drive-thru moving efficiently and reduce long wait times. Demonstrates high level of customer service while working under pressure in fast-paced team-oriented environment. Upbeat Drive-Thru Cashier offers attentive and accommodating order assistance to customers through drive-thru speaker and window to deliver fast, friendly and positive experience. Assists team members with expediting orders to facilitate smooth, accurate and quick movement of customers through drive-thru. Adheres to all workplace sanitation guidelines to maintain clean and safe drive-thru. Hardworking Customer Service Representative with 4 years of experience working with different products and people.

Skills
  • Sales expertise
  • Complaint resolution
  • Credit card processing
  • Report preparation
  • Order Fulfillment
  • Stocking and replenishing
  • Multi-line phone talent
  • Good listening skills
  • Money handling abilities
  • Worship Service Assistance
  • Service Level Agreements
  • Customer Service Optimization
  • Scheduled Services
  • Service And Supply Support
Work History
09/2017 to 04/2019Costumer Service Representative/CashierTapatios Mexican Restaurant Memorial | Lakeland, FL
  • Responded to customer requests for products, services and company information.'
  • Answered constant flow of customer calls with up to 6 calls in queue per minute.
  • Educated customers on promotions to enhance sales.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Provided primary customer support to internal and external customers in fast-paced environment.
05/2016 to 08/2017Cashier Team LeadBurger King | Lakeland, FL
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Built effective training and coaching strategies to optimize team performance.
  • Educated employees on all job tasks, including register use, merchandising and customer service.
  • Monitored areas for security issues and safety hazards.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Displayed new stock and rotated existing products.
04/2019 to 01/2021DispatcherABQ Trucking LLC | Lakelnad, FL
  • Negotiating loads for truck drivers
  • Preformed payroll and benefits
  • Administrator work
  • Managed over 50 calls per day
Education
05/2018High School DiplomaKathleen Senior High School, Lakeland, FL
12/2020Technical | EKG TechnicianIT Of Central Florida Technical School, Orlando FL
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Resume Overview

Companies Worked For:

  • Tapatios Mexican Restaurant Memorial
  • Burger King
  • ABQ Trucking LLC

School Attended

  • Kathleen Senior High School
  • IT Of Central Florida Technical School

Job Titles Held:

  • Costumer Service Representative/Cashier
  • Cashier Team Lead
  • Dispatcher

Degrees

  • 05/2018 High School Diploma
    12/2020 Technical | EKG Technician

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