Coordinator, Patient Services Resume Example MD Anderson Cancer Center

COORDINATOR, PATIENT SERVICES

Professional Summary

Business management expert versed in management, research and analysis. Seeking a position to develop and implement new and innovative health care improvements in an operations division.

Education and Training

Master of Business Administration : August 2014Belhaven University - Jackson, MS

Bachelor of Health Administration : Healthcare, August 2012Belhaven University - Jackson, MS

Graduated Cum Laude

Skills

Specialty skills: workflow improvements, accounts payable, accounts receivable, billing, call center, counseling, customer satisfaction, financial counseling, and computerized charting.

Advanced skills: financial reports, financial responsibility, general ledger, human resource, patient care, payroll processes, quality assurance, recruitment, sales, telemetry, and resource/trainer.

People skills: compassionate, enthusiastic people person, advanced problem-solving, great organizational skills, and excellent communications skills.

Computer: One Connect/EPIC, Kronos, Excel, PowerPoint, Access, Microsoft Word, Outlook.

Skill Highlights

Staffing management ability
Patient-oriented
Financial aptitude
Staff training and development
Conflict resolution

Critical thinking proficiency
Relationship and team building
Personal and professional integrity
Communications and time management
Cultural awareness and sensitivity

Professional Experience

Coordinator, Patient Services
April 2013 to CurrentMD Anderson Cancer Center - Houston, TX

Expertly administer and coordinate patient appointments, diagnostic tests, procedures, and treatments in a Medical Telemetry Unit.
Transcribe and coordinate physician orders.
Diligently monitor the QA (Quality Assurance) program to improve performance and maintain high standards of care (i.e., patient satisfaction).
Establish and maintain positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.
Observe strict confidentiality and safeguarded all patient-related information.
Routinely evaluate the overall resident care within the facility and diligently enforce high standards to prevent patient advocacy concerns.
Maintain complete and accurate patient financial records and activities.

Team Manager
March 2007 to June 2011Target Optical - Houston, TX

Managed daily operations of health care/sales facility.
Maintained 100% sales goal and exceeded estimated yearly sales growth consistently for three years,
Coordinated human resource activities to include employee performance evaluations, recruitment, training, salary, promotions, disciplinary actions, etc.
Reviewed and approved time cards for processing by payroll department.
Established facility's monthly budget and conducted monthly reviews to ensure finances were being properly allocated.
Contributed to and participated in community education projects to foster widespread understanding of eyecare treatment (i.e., ONESIGHT program).
Prepared and provided key financial reports for billing, accounts receivable and accounts payable transactions.
Provided financial counseling to customers.
Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses.
Ensured 100% quality and customer satisfaction to new and returning customers.
Coached and developed a sales team that consistently ranked among the top in its region for key sales performance and financial outcomes.
Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
Resource manager for 5 branch locations within the Houston area.

Analyst/Supervisor
September 1979 to August 2006American General Insurance CO (VALIC) - Houston, TX

Managed daily operations in the Compensation Division; managed communications department which handled 403(b), 401(k), and 401 (a) annuity transactions, account inquiries, andconflict reslutions in a call center.
Coordinated human resource activities to include employee performance evaluations, recruitment, training, salary, promotions, disciplinary actions, etc.
Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of customer accounts.
Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses.
Corresponded with operations staff to ensure key client deliverables and revenue goals were met.
Oversaw financial responsibility for general ledger outstanding items
Worked with state clients and stakeholders to shape procurements and identify opportunities for value added services.
Resource and trainer of new systems within 18 regional offices across country
Revised policies and procedures in accordance with changes in local, state and federal laws and regulations.
Created annual goals, objectives and budget and made recommendations to reduce costs.
Directed the installation of improved work methods and procedures to achieve unit objectives.

Resume Overview

Companies Worked For:

MD Anderson Cancer Center
Target Optical
American General Insurance CO (VALIC)

School Attended

Belhaven University

Job Titles Held:

Coordinator, Patient Services
Team Manager
Analyst/Supervisor

Degrees

Master of Business Administration : August 2014
Bachelor of Health Administration : Healthcare , August 2012

Coordinator, Patient Services Resume Example

Resume Score: 100%

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