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Coordinator, Patient Services Resume Example

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COORDINATOR, PATIENT SERVICES
Professional Summary

Business management expert versed in management, research and analysis. Seeking a position to develop and implement new and innovative health care improvements in an operations division.

Education and Training
Master of Business Administration : August 2014 Belhaven University - Jackson, MS
Bachelor of Health Administration : Healthcare, August 2012 Belhaven University - Jackson, MS

Graduated Cum Laude
Skills

Specialty skills: workflow improvements, accounts payable, accounts receivable, billing, call center, counseling, customer satisfaction, financial counseling, and computerized charting.

Advanced skills: financial reports, financial responsibility, general ledger, human resource, patient care, payroll processes, quality assurance, recruitment, sales, telemetry, and resource/trainer.

People skills: compassionate, enthusiastic people person, advanced problem-solving, great organizational skills, and excellent communications skills.

Computer: One Connect/EPIC, Kronos, Excel, PowerPoint, Access, Microsoft Word, Outlook.

Skill Highlights
  • Staffing management ability
  • Patient-oriented
  • Financial aptitude
  • Staff training and development
  • Conflict resolution
  • Critical thinking proficiency
  • Relationship and team building
  • Personal and professional integrity
  • Communications and time management
  • Cultural awareness and sensitivity
Professional Experience
Coordinator, Patient Services
April 2013 to Current MD Anderson Cancer Center - Houston, TX
  • Expertly administer and coordinate patient appointments, diagnostic tests, procedures, and treatments in a Medical Telemetry Unit.
  • Transcribe and coordinate physician orders.
  • Diligently monitor the QA (Quality Assurance) program to improve performance and maintain high standards of care (i.e., patient satisfaction).
  • Establish and maintain positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.
  • Observe strict confidentiality and safeguarded all patient-related information.
  • Routinely evaluate the overall resident care within the facility and diligently enforce high standards to prevent patient advocacy concerns.
  • Maintain complete and accurate patient financial records and activities.
Team Manager
March 2007 to June 2011 Target Optical - Houston, TX
  • Managed daily operations of health care/sales facility.
  • Maintained 100% sales goal and exceeded estimated yearly sales growth consistently for three years,
  • Coordinated human resource activities to include employee performance evaluations, recruitment, training, salary, promotions, disciplinary actions, etc.
  • Reviewed and approved time cards for processing by payroll department.
  • Established facility's monthly budget and conducted monthly reviews to ensure finances were being properly allocated.
  • Contributed to and participated in community education projects to foster widespread understanding of eyecare treatment (i.e., ONESIGHT program).
  • Prepared and provided key financial reports for billing, accounts receivable and accounts payable transactions.
  • Provided financial counseling to customers.
  • Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses.
  • Ensured 100% quality and customer satisfaction to new and returning customers.
  • Coached and developed a sales team that consistently ranked among the top in its region for key sales performance and financial outcomes.
  • Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
  • Resource manager for 5 branch locations within the Houston area.
Analyst/Supervisor
September 1979 to August 2006 American General Insurance CO (VALIC) - Houston, TX
  • Managed daily operations in the Compensation Division; managed communications department which handled 403(b), 401(k), and 401 (a) annuity transactions, account inquiries, and conflict reslutions in a call center.
  • Coordinated human resource activities to include employee performance evaluations, recruitment, training, salary, promotions, disciplinary actions, etc.
  • Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of customer accounts.
  • Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses.
  • Corresponded with operations staff to ensure key client deliverables and revenue goals were met.
  • Oversaw financial responsibility for general ledger outstanding items
  • Worked with state clients and stakeholders to shape procurements and identify opportunities for value added services.
  • Resource and trainer of new systems within 18 regional offices across country 
  • Revised policies and procedures in accordance with changes in local, state and federal laws and regulations.
  • Created annual goals, objectives and budget and made recommendations to reduce costs.
  • Directed the installation of improved work methods and procedures to achieve unit objectives.
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Resume Overview

Companies Worked For:

  • MD Anderson Cancer Center
  • Target Optical
  • American General Insurance CO (VALIC)

School Attended

  • Belhaven University

Job Titles Held:

  • Coordinator, Patient Services
  • Team Manager
  • Analyst/Supervisor

Degrees

  • Master of Business Administration : August 2014
    Bachelor of Health Administration : Healthcare , August 2012

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