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Contact Centre Consultant Resume Example

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CONTACT CENTRE CONSULTANT
Summary

Introduction


I currently work as a Contact Centre Consultant for Air New Zealand. I am customer focused and confident with using technology. I am very reliable, always positive and would enjoy being part of a productive and supportive team. I am committed to addressing customer concerns with speed, accuracy and professionalism.

Experience
Contact Centre Consultant 10/2010 to 02/2014 Air New Zealand Auckland
  • Air New Zealand, The Hub.
  • Domestic, Short Haul, Long Haul, Queues and Ires trained.
  • Product Testing.
  • My duties include customer services for all aspects of travel including air and land transport and accommodation.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Provided cross training to colleagues.
Metro mail sorter (Christmas casual) 09/2009 to 11/2009 NZ Post Auckland
  • Sorted large and small mail for dispatch
Trustee 12/2006 to 01/2013 Elected Trustee Board Of Trustees, Papakura High Papakura
  • Since becoming a trustee I have been delighted to be involved in promoting a values based system, increasing the physical well being of our students, becoming the chairperson of the Pastoral committee and working on plans for an entire campus rebuild.
Project Organiser 12/2007 to 12/2008 Kahupeka Te Waero Whanau Trust Kaiaua
  • Project managed the build of a holiday home for a private family trust.
  • Liaised with members of the trust, geo tech engineers, finance broker, builders and the construction company.
Director 12/2002 to 01/2006 Kia Ora Boat Hire Kawakawa Bay
  • Management, Administration, and Customer Service Planning and implementing contract forms and brochures.
  • Liaising with advertising agencies and contract companies.
  • Equip, launch and retrieve boats from wharves.
  • Keep records and equipment up to date in order to comply with Marine Safety Regulations, SSM Regulations and VTNZ Regulations.
Electrol role officer 09/2008 to 10/2008 Department of Justice Clevedon
  • Meet and greet, issue voting papers and special votes, staff relief.
  • 1991 Budget Adviser (Voluntary) Awhina Budgeting Service, Manurewa Duties Assisting clients with budgeting advice, liaising with banks, finance companies, department stores and WINZ.
Private Property Manager 12/1988 to 02/2014 Samel Properties Ltd Auckland
  • Manage self owned rental properties and facilitate maintenance
Typist/Clerk/Telephonist 12/1984 to 01/1989 Department of Justice Otahuhu
  • Births, Deaths and Marriages, Department of Justice, Otahuhu.
  • Assisting customers of different cultures, answered all phones enquiries,.
  • Assisted and sympathized with customer when in the difficult situation of registering a deceased.
  • Processed all certificates and registrations to a deadline.
  • Addressed customer service inquiries in a timely and accurate fashion.
Receptionist 12/1985 to 01/1989 Veterinary Associates Papatoetoe
  • Assisting customers with their pets, answer phones,.
  • Arrange appointments, sell product and clean surgery.
Education
2010

July - November 2010

Air New Zealand Aviation Institute 

  • National Certifcate in Aviation and Tourism Level 3
  • Class Deputy Representative

Feb - June 2010

Manukau Technical Institute 

  • National Certificate in Travel Level 3

1990

Small Business Association 

Small Business Management


1981

Manukau Technical Institute 

Secretarial
Professional Affiliations

2007-2013 Elected member of Board of Trustees, Papakura High School

2007-2009 Rugby Academy of PHS Inc. secretary and committee member

2007-2009 Community Association committee member

2005-2008 Rugby Team Manager 2000-2002 PTA committee member

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Resume Overview

Companies Worked For:

  • Air New Zealand
  • NZ Post
  • Elected Trustee Board Of Trustees, Papakura High
  • Kahupeka Te Waero Whanau Trust
  • Kia Ora Boat Hire
  • Department of Justice
  • Samel Properties Ltd
  • Veterinary Associates

Job Titles Held:

  • Contact Centre Consultant
  • Metro mail sorter (Christmas casual)
  • Trustee
  • Project Organiser
  • Director
  • Electrol role officer
  • Private Property Manager
  • Typist/Clerk/Telephonist
  • Receptionist

Degrees

  • 2010

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