Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Accomplished, motivated, and results-driven healthcare IT professional with over 18 years of experience in the design, development and deployment of small and large-scale enterprise applications for the healthcare industry. Broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting, and support. Excellent interpersonal skills, a professional attitude, and firm personality to manage projects independently or as a team member. 
  • 340b
  • One-step med preference lists
  • Billing errors
  • Troubleshooting
  • Exporting / importing
  • Waste billing 
  • HCPCS 
  • Order sets 
  • Best Practice Advisories
  • Alternative alerts
  • 9 years Epic Willow experience
  • 18 years healthcare software experience
02/2017 to Current Consultant - Willow IP Microstrategy | Tysons Corner, VA,
  • Assisted pharmacy staff with 340b and Macro Helix accruals.
  • Resolved billing errors.
  • Worked extensively on anesthesia and surgical one-step med lists.
  • Fixed inner/outer NDC cost problems.
  • Worked and resolved numerous maintenance/support tickets.
  • Added equivalent IMS medications to the formulary.
  • Performed complex key searches to fix charging issues.
  • Assisted Willow staff to import new pharmacies and medication lists.
  • Reviewed Nova release notes to prepare for Epic 2017 double upgrade.
  • Worked with physicians to construct complex COPD discharge order set.
06/2016 to 02/2017 Consultant - Willow IP University Of Pennsylvania Health System | Somers Point, NJ,
  • Singlehandedly built 85 In Basket BPAs for Anticoagulant Stewardship program.
  • Played a major role in the discussions and implementation of 340b.
  • Configured medications, groupers, and rules to adhere to new CMS waste charging guidelines.
  • Built and modified various opioid infusion, bolus, and loading dose records.
  • Scanned 3 pharmacies to identify non-scannable meds and NDCs with no costs.
  • Worked with revenue team to solve billing chClaireges for radiopharmaceuticals and contrasts.
  • Built pharmacies and med lists (Omnicells, anesthesia carts, floorstock, etc.) and configured dispense logic.
  • Assisted with the Omnicell integration project.
10/2015 to 05/2016 Consultant - Willow IP Hartford Healthcare | City, STATE,
  • Added/modified revenue codes and HCPCS for several medications and supply items.
  • Setup waste charging for eligible medications.
  • Configured incremental charging for appropriate single-use items.
  • Added hazardous warnings to admin instructions.
  • Created alternative alerts (LMA) for approximately 200 medications.
  • Polished and perfected the PTA medication list.
  • Found NDC records missing costs and updated with Cardinal cost.
  • Corrected inner/outer NDC package errors.
  • Proficient in exporting and importing various records and spreadsheets.
07/2013 to 10/2015 Consultant & Team Leader - Willow IP Brookdale Hospital And Medical Center | City, STATE,
  • Mentored analysts during build, testing, validation, implementation and post go-live processes.
  • Responsible for building and integrating ~ 125 Epic model order sets.
  • Built workstation and printer records.
  • Assisted with the build of therapy plans for Hemodialysis.
  • Modified EMP templates and security classes for pharmacists, pharmacy residents, technicians, and pharmacy students.
  • Helped to close approximately 250 service now tickets post go-live.
  • Helped to troubleshoot build and billing errors.
  • Identified and corrected medication charging problems with anesthesia and surgery intra-op navigators.
  • Reviewed Nova notes and made corresponding changes.
  • Gained strong knowledge of department, pharmacy, medication list, and preference list build.
  • Aided team with 340B charging and cost assignment.
  • Helped troubleshoot ambulatory charging problems.
  • Added medications to the Anesthesia and Intra-op preference lists for Optime.
  • Created rules and applied them to BPA alerts.
04/2013 to 07/2013 Consultant - Willow IP Baptist Health System | City, STATE,
  • Assisted with CPOE go-live.
  • Assisted with Service Now issue tickets.
  • Exported, worked, and imported various spreadsheets.
  • Worked the build and billing error queues.
  • Modified Order Sets and smart groups.
04/2012 to 03/2013 Consultant - Willow IP Singing River Health System | City, STATE,
  • Worked with other modules to integrate many Epic model order sets.
  • Involved with smart text label build and routing.
  • Assisted with Data Courier of various pharmacy records.
  • Implemented changes to satisfy core measure requirements.
  • Helped correct billing charges (added HCPCS codes, added revenue codes, created charge methods, etc.).
  • Worked with Clarity report writer to construct various reports such as Barcoding Compliance and 340b accruals.
  • Built chemo mixtures to ensure streamlined entry.
  • Implemented Bedside Barcoding at go-live.
  • Provided phone support and assisted with issue ticket resolution.
  • Engaged with a large number of personnel and applications including Inpatient Orders, ASAP, OpTime, Beaker, Ambulatory, ClinDoc, HB, and others.
12/2011 to 03/2012 Consultant Baptist Health System | City, STATE,
  • Willow Inpatient.
  • Provided Reporting Workbench reports.
  • Created pharmacy-specific patient lists for each hospital.
  • Configured system list columns to display an array of different information.
  • Created batches, jobs, and runs for scheduled report printing.
  • Assisted with First DataBank (FDB) update.
08/2008 to Current Willow Analyst/Systems Coordinator Infirmary Health System | City, STATE,
  • Responsible for the full life-cycle implementation of Epic Willow to multi-hospital enterprise.
  • Involved in all phases of implementation including workflow analysis and design, application master file build, validation testing, and go-live end-user support.
  • Gathered legacy paper order sets and then constructed them in Epic.
  • Built simple medications, mixtures, and TPN records.
  • Maintained frequency records.
  • Edited system definitions as needed.
  • Setup reporting workbench batches, jobs, and runs.
  • Set-up label routing.
  • Created and modified medication lists and preference lists.
  • Provided pre/post go-live support.
  • Fluent with Data Courier.
  • Created and updated provider and user records.
  • Created programming points.
  • Responsible for monthly First Data Bank uploads for drug interactions, allergy checking, and dose checking.
  • Assisted with the build, setup, and implementation of Medication Barcoding/Bedside Barcoding.
  • Changed NDC by using NDC Identity utility.
  • Set-up new pharmacies as needed within Hyperspace.
  • Collaborated with pharmacy personnel, Epic team members, and IT staff.
07/1999 to 08/2008 Senior Support Representative Computer Programs And Systems, Inc | City, STATE,
  • Provided online and phone support for large client base.
  • Trained pharmacy staff on computer system operations.
  • Installed and implemented pharmacy software at remote locations across the country.
  • Performed technical troubleshooting.
  • Wrote and updated software operating procedures.
  • Assisted programmers with the complexities of enhancement requests.
  • Tested software for inconsistencies and provided feedback.
  • Provided hardware/software support for end-users.
11/1995 to 07/1999 Pharmacy Technician The Drug Shop, Inc | City, STATE,
  • Assisted pharmacists with computer entry of outpatient prescriptions.
  • Adjudicated claims to third-party insurance companies.
  • Assisted customers with over-the-counter needs.
  • Filled prescriptions to be validated by the pharmacist.
  • Stocked shelves, ordered OTC and prescription medications, and assisted with store upkeep.
  • Performed general cashier duties.
Education and Training
Expected in Bachelor of Arts | Interdisciplinary Studies University of South Alabama, Mobile, AL GPA:

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  • Consultant - Willow IP
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