Consultant Manager Resume Example

14 successful assignments over 7 years and in 6 countries including the key experiences hereby described. Sofrecom is a leading telecommunications consultant and services provider (more than 1000 expert consultants worldwide) for telecom operators, governments and global organizations. Head of the change management and Orange launch program "Mwangaza" for Telkom Kenya. 30pers team. 14M€ budget. Nairobi. Reporting directly to CEO. In charge of the change management project of Telkom Kenya & Orange brand launch project (management assessment, 3300 employees' training organization, new call center and new headquarters opening, new Telkom Kenya brand launched, new GSM network built from scratch, new offers and web site,46000 outlets and 22 shops rebranded, communication campaign management - including a concert welcoming 20000p.) Project Management Office for Telkom Kenya's CEO. Strategic and operational decisions with direct impact on more than 5000 employees. Nairobi. Context: In December 2007, the Kenyan operator entered a landmark partnership with France Telecom which bought a 51% stake in the organization. Four Program follow-up as PMO: Quality of Service, GSM, Broadband, and Cost Optimization. Work on the following E-tom processes: Order and delivery, Dealer payment, Billing, Customer complaint handling. Ethio Telecom development initiative. Addis Abeba. Served as Chief Sourcing & Facilities Deputy Officer responsible for management of 400 employees. In charge of projects related to buildings (more than 4000) and fleet management (more than 800 vehicles). Prepared and managed 100M€ budget. Successfully implemented division action plan with weekly follow-ups, progress reporting and performance evaluations.