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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Project Manager effective in leading and directing large scale projects from inception to launch. More than 13 years of progressive management experience on diverse initiatives in the U.S., France, Kenya, Ethiopia, Ivory Coast, Thailand and Central African Republic.

Experience
2007 to Current
Consultant Manager Bdo , ,

14 successful assignments over 7 years and in 6 countries including the key experiences hereby described. Sofrecom is a leading telecommunications consultant and services provider (more than 1000 expert consultants worldwide) for telecom operators, governments and global organizations. Head of the change management and Orange launch program "Mwangaza" for Telkom Kenya. 30pers team. 14M€ budget. Nairobi. Reporting directly to CEO. In charge of the change management project of Telkom Kenya & Orange brand launch project (management assessment, 3300 employees' training organization, new call center and new headquarters opening, new Telkom Kenya brand launched, new GSM network built from scratch, new offers and web site, 46000 outlets and 22 shops rebranded, communication campaign management - including a concert welcoming 20000p.) Project Management Office for Telkom Kenya's CEO. Strategic and operational decisions with direct impact on more than 5000 employees. Nairobi. Context: In December 2007, the Kenyan operator entered a landmark partnership with France Telecom which bought a 51% stake in the organization. Four Program follow-up as PMO: Quality of Service, GSM, Broadband, and Cost Optimization. Work on the following E-tom processes: Order and delivery, Dealer payment, Billing, Customer complaint handling. Ethio Telecom development initiative. Addis Abeba. Served as Chief Sourcing & Facilities Deputy Officer responsible for management of 400 employees. In charge of projects related to buildings (more than 4000) and fleet management (more than 800 vehicles). Prepared and managed 100M€ budget. Successfully implemented division action plan with weekly follow-ups, progress reporting and performance evaluations.

01/2013 to 01/2013
Business Continuity Manager Old National Bank , ,
accountable for managing all risks related to the change management project of the Ethiopian Telecom Operator (13,000 employees and 7 million customers) Coverage of 75 risks across the company including HR, Sales, Network & IS, Security, Finance, Logistic, Legal. Orange "Christmas sales" program. Paris. Project leader responsible for coordination of yearly strategic project. 400p team. 2 million devices sold. Project coordination for optimizing end-of-year strategic sales for orange in France (>30% of yearly turnover). Served as chairman of daily steering committees with all the relevant stakeholders: sales, supply chain, marketing, communication, process, and IT (including crisis management). Audit of Orange in Central African Republic. Bangui. Audit of the Orange brand launch project. Conduct analysis and propose action plan. Audit of Orange Ivory Coast. Abidjan. Served as Corporate Sales CRM Auditor for Ivory Coast affiliate of Orange. Delivered new specifications to improve the customer relationship management tool. Orange AMEA (Asia Middle East Africa) Wi-Fi product initiative Responsible for deployment of new Wi-Fi offers in various countries including Egypt, Jordan, Uganda, Cameroun, Senegal and Cote d'Ivoire.
01/2001 to 01/2007
Quality, Risk & Environment Manager for Orange France, France , ,
Progressive extension of responsibilities in a 520p integrated network technical unit: cellular network (3000 transmitters) & home network (land lines and broad band) with the following achievements: - Successful implementation of Quality Management System: Improvement of the business unit's performance and processes definition. Obtained ISO 9001 certification (Quality Management "Orange S'Engage" certification (Service), and French Quality Trophy 2006 (Total Quality system). Audit skills developed: ISO 9001 auditor, ISO 14001 auditor and "Sarbanes-Oxley" controller. - Successful implementation of Risk Management for the 17000 transmitter sites of the company Orange France. Crisis management and accidents prevention. - Successful implementation of Environment System. ISO14001 certification. - Management of the Facilities department. Optimization of a 1,5M€ budget and supplier Management.
Education
Expected in 2001
Master: Engineering
Ecole des Mines de Nantes - Nantes,
GPA:
2001 Master in Engineering. Ecole des Mines de Nantes, France. (dual degree agreement with Georgia Tech and Virginia Tech). Option: Quality and Reliability of Systems.
Skills
Budget, Optimization, Change Management, Telecom, Billing, Campaign Management, Fleet Management, Gsm, Landmark, Pmo, Progress, Project Management, Telecommunications, Training, Ups, Audit, Crisis Management, Cellular, Iso, Quality System, Risk Management, Sarbanes-oxley, Sarbanes-oxley (sox), Supplier Management, Trading, Accountable For, Business Continuity, Corporate Sales, Crm, Customer Relationship Management, Deployment, Finance, Hr, Marketing, Million, Relationship Management, Sales, Sales For, Security, Steering, Strategic Sales, Supply Chain, Brand Management, Budgeting, Business Process Reengineering, Detail-oriented, Engineer, Forecasting, Pmp, Process Management, Production Engineer, Project Manager, Risk Analysis
Languages

French: Native English: Fluent Spanish,

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School Attended

  • Ecole des Mines de Nantes

Job Titles Held:

  • Consultant Manager
  • Business Continuity Manager
  • Quality, Risk & Environment Manager for Orange France, France

Degrees

  • Master

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