community rehabilitation specialist resume example with 12+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Education and Training
Expected in 05/2009 to to Bachelor of Arts | Criminal JusticeJohn Jay College of Criminal Justice of The City University of New York, New York, NYGPA:
Expected in 06/2003 to to High School Diploma | Saint Edmund Preparatory High School, Brooklyn, NY, GPA:
Summary
Results-focused professional with strength in the health field and over 16 years of customer service experience. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Skills
Communication
Microsoft Office
Patient Assessment
Patient Intake Coordinator
Exemplary Customer Service
Data Entry/ Medical Record Keeping
Experience
09/2020 to CurrentCommunity Rehabilitation SpecialistFirst National Bank | Louisville, CO,
Work with interdisciplinary teams to provide personalized and comprehensive treatment plan and support for clients on an individual status.
Provide counseling to help clients adjust to their disability.
Guide client through the necessary steps of applying for extracurricular activities, places of employment and school programs.
Prepare clients for self-management and decision-making responsibilities.
Assist clients with developing and enhancing job readiness skills with focus in areas such as job searching, interviewing and business/personal etiquette.
Teach and encourage clients the importance of adhering to COVID-19 guidelines through being a living an example.
Document and file patient health reports and charts.
02/2014 to 10/2020Intake CoordinatorCreedmoor Psychiatric Center | City, STATE,
Conducted patient intake interviews to collect medical information and insurance details.
Compiled physical and digital documents, charts and reports.
Answered phone calls to provide assistance, information and medical personnel
access.
Supervised order fulfillment and inventory management services to ease
operations and support administrative and healthcare staff.
Made outbound calls to providers to obtain information necessary to create or
update authorization. Received inbound calls to obtain clinical information from
providers to create authorizations and referrals.
Verified insurance eligibility, benefits and patient liabilities for defined services.
Scheduled and confirmed patient appointments
05/2016 to 03/2017Mental Health Therapist AideNorthern Leasing Systems, Inc | City, STATE,
Worked within interdisciplinary treatment team to provide an array of services and direct care to patient census of 28+ individuals, as well as identified and reported behaviors displayed by patients that may require immediate attention and intervention.
Provided direct care support for patients that included but was not limited to assisting them with basic ADL skills, independent living skills, and the implementation of appropriate social skills.
Assisted and supervised patients during medication, meal, and program time.
Interacted with patients (through programs and recreational activities) to promote positive living and social skills and assisted with treatment modifications to activities to ensure person centered care.
Escorted patients to programs, court appointments, clinic/hospital appointments etc. and served as a liaison between various disciplines.
Prepared, and maintained required treatment records and reports.
Adhered to the HIPPA law in its entirety while demonstrating the outmost respect and privacy not only for clients but colleagues as well.
12/2013 to 05/2016Legal Account ManagerSovereign Bank | City, STATE,
Worked directly with upper management as well as legal representatives to resolve breached contracts prior to and during legal action involving suit and judgment enforcement.
Composed/ addressed and handled legal correspondences, kept detailed written and audio track of all conversations and agreements reached.
Assessed all documents and packages while ensuring that all applicable packages and or documents are forwarded to the appropriate department for further processing.
Processed lump sum and monthly installment payments.
In special cases scheduled FedEx to go directly to clients and or their legal representative(s) to retrieve payment(s).
Reviewed (for negotiation purposes) Credit Reports as well as monitored and addressed client issues related to credit bureau and Better Business Bureau disputes.
Worked directly with banks to restrain the accounts of clients with judgments against them, as well as with marshals when a client's accounts) must be levied.
01/2007 to 01/2014Personal BankerCompany Name | City, State,
Served as a translator for the Creole speaking clients in the community.
Formulated and implemented effective strategies to enhance the sale of bank products.
Set and managed branch goals.
Created, distributed, updated and demonstrated sales tools and aids to enhance sales efforts.
Ordered branch supplies as necessary.
Dual safety responsibilities: being accountable for safely unlocking and locking the safe, verified and signed off on new money shipments as well as all monies removed from the safe to be distributed to the tellers.
NAO Duties: oversaw files to all new accounts opened.
Verified that all account(s) were properly opened and met all of the bank's policies and requirements.
Demonstrate the outmost respect and privacy for clients and colleagues.
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Resume Overview
School Attended
John Jay College of Criminal Justice of The City University of New York