Maintain efficient program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities. Caring Social and Human Service Assistant with proven ability to support clinical teams in implementing care plans. Excellent time management, team collaboration and program development skills.
Skills
Need assistance and
Have the right to receive assistance in my spoken language. Please provide me with an
Interpreter and note my spoken language in your permanent records. Thank you.”
E. “Language Access Point of Contact (LAPOC)” refers to the official within the agency
Who coordinates and supervises agency activities undertaken to comply with the
Provisions of this policy.
F. “Language access services” entail assessing the need for assistance in a language other
Than English and offering interpretation and/or translation to facilitate communication.
G. “Language Line” refers to LanguageLine Solutions, a company that provides
Interpretation services over the phone for all DC government agencies.
H. “Language ID Guide” is a tool that Language Line provides for identifying a customer’s
Primary language. The Language Access Coordinator supplies this tool to members.
I. “Language threshold” denotes agency exposure to a non-English language spoken by a
Limited or non-English proficient population that constitutes 3% of the agency’s
Customers or 500 individuals, whichever is less. Once the agency reaches the threshold
For a language, the agency must provide translations of vital documents in that
Language.
Language Access Program
4
J. “Limited English proficient (LEP)” describes an individual who does not use English as a
Primary language and who has a limited ability to speak, read, write, or understand
English.
K. “Members” are all agency employees, as well as volunteers, grantees, contractors, and
Affiliates providing direct services to the public on behalf of the agency.
L. “Non-English proficient (NEP)” describes an individual who does not speak, read, write,
Or understand English.
M. “Primary language” indicates the language that a customer is most comfortable using. It
Is usually (but not always) the person’s first or native language.
N. “Translation” is the conversion of written wording from one language (the source
Language) into an equivalent wording in another language (the target language).
Although the public and media often use the term interchangeably with
Interpretation,” the word “translation” refers to written texts and “interpretation”
Any person or organization may file a public complaint alleging a violation of the
Language Access Act. The D.C. Office of Human Rights addresses these complaints,
Which may regard both individual and systemic noncompliance. A customer may file the
Complaint directly, but a person or organization with an interest in the customer’s
Welfare may also file a complaint on the customer’s behalf. Members shall in no way
Retaliate against complainants and/or their representatives, and shall provide these
Persons or organizations with the same level of service that other customers receive.
Should a customer wishing to file a language access complaint contact the agency,
Members shall report the incident to the Language Access Point of Contact, and provide
The customer with the following resources:
(1) The Office of Human Rights Language Access Complaint Form;
(2) The URL for the online Office of Human Rights Language Access Complaint Form
Community Coach for Autsim, 08/2013 - Current Bridgewell – Wakefield, MA,
Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
Educated patients on various resources, services and programs to maximize care.
Recommended improved life choices to enhance client outcomes.
Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
Defined strategies and created a plan to achieve ambitious operational objectives.
Community Case Manager, Nov2014 - Current Southside Center For Violence Prevention – City, STATE,
Conducted initial screenings, intakes and needs assessments to help organize community-based services.
Offered knowledgeable outreach and office-based case management support to adults coping with [Type] challenges.
Assist with rental and other housing assistance applications for program participants. Enter assessments, progress notes and data into centralized data collection system.
Organized referrals to aide individuals in recovery or dealing with daily living challenges such as assisting with finding somewhere for them to live.
Coordinates referrals to community services by advocating for individual needs and addressing roadblocks.
Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
Present talks at community groups to promote organizational mission and programs.
Substance Abuse Prevention Manager, Jun2018 - Jun2019 Va National Guard – City, STATE,
Determined and coordinated appropriate level of care to meet individual patient needs.
Reviewed and recorded progress of patients.
Documented plans, findings and results and submitted to the commanders.
Assisted soldiers in receiving high-quality, appropriate care with best possible results.
Collaborated with different disciplines to provide cohesive care to soldiers
Fostered staff satisfaction and performance by implementing improved disciplinary policies.
Developed appropriate care plans for at-risk individuals and high-risk families.
Education and Training
Master of Science: Professional Counseling, Expected in 06/2019 - University Of Phoenix - Arizona City, AZ, GPA:
Bachelor of Science: Criminal Justice, Expected in 06/2007 - Bryant Stratton - Richmond, Va, GPA:
Associate of Science: Human Services Management, Expected in 06/2005 - University Of Phoenix - Phoenix, AZ, GPA:
Accomplishments
AGENCY (ABBREVIATION)
LANGUAGE ACCESS POLICY
Policy # if applicable
TABLE OF CONTENTS
I.
Written communication ...............................................................................
10, -167, enacted on
April 21, 2004, seeks to promote greater public access and participation in government
services, programs, and activities.
D.C.
Official Code 2-1931 designates the agency as a
covered entity under this law.
As such, the agency must provide equal access to programs
and services to all persons living in, working in, or visiting the District of Columbia.
Certifications
D. “’I Speak’ Cards” are a resource with limited or non-English proficient individuals may
identify themselves and their primary language. The wallet-sized cards are promulgated
by the D.C. Office of Human Rights and state the following in both English and the
applicable non-English language: “I speak [non-English language]. I
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