Client Support Worker Resume Example Mcintosh Trail Community Service Board

CLIENT SUPPORT WORKER

Summary

Skills

Experience

McIntosh Trail Community Service Board | Barnesville, GAClient Support Worker04/2019 - Current

Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Maintained thorough and accurate records outlining program operations and participant progress.
Evaluated patient behavior and reported changes to clinical team.
Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
Recommended improved life choices to enhance client outcomes.
Expanded program outreach by delivering talks to [Type] groups.
Educated patients on various resources, services and programs to maximize care.
Explained menu to hospital patients, received food orders, helped prepare food and delivered meals to patients.
Monitored multiple databases to keep track of all company inventory.

Crown Health Care Services Inc. | Fayetteville, GAPersonal Care Assistant09/2015 - 10/2019

Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
Scheduled recurring service appointments to provide client care as needed.
Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Helped clients maintain daily living standards by assisting with personal hygiene needs.
Assisted families in planning for meals and shopping for ingredients to meet nutritional plans.
Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
Coordinated with doctors and registered nurses to develop care plans for patients.
Assisted patients with daily personal hygiene tasks by providing bathing, dressing and grooming.
Completed scheduled patient check-ins and progress reports for all clients.
Built strong and trusting rapport with clients and loved ones.
Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.

TSYS | McDonough, GACustomer Service Representative05/2018 - 01/2019

Evaluated customer account information to assess current issues and determine potential solutions.
Cross-trained staff members, resulting in [Number]% increase in customer satisfaction ratings.
Consulted with customers to determine best methods to resolve service and billing issues.
Reviewed account and service histories to identify trends and issues.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Met or exceeded revenue objectives by promoting [Product or Service]s to customers during service, account and sales follow-up calls.
Supported end-users by responding quickly to phone messages and following up on complaints
Addressed [Number] website inquiries per day, converting [Number] into renewal customers.
Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
Exceeded company productivity standards by [Number]% on consistent basis, handling more than [Number]% of quota each day.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Documented conversations with customers to track requests, problems and solutions.

Home Depot | Lagrange , GACashier08/2014 - 11/2017

Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Trained new team members in cash register operation, stock procedures and customer service.
Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
Helped customers find specific products, answering questions and offering advice.
Assisted customers with account updates, new service additions and promotional offers.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Received payments for [Product or Service] and issued receipts reflecting zero balances or additional payments required to bring accounts current.
Increased sales [Number]% by suggesting specific purchases to customers and [Action].
Worked closely with front-end staff to assist customers.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Learned roles of other departments to provide coverage and keep store operational.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Education and Training

Pike County High School | Zebulon, GAHigh School Diploma05/2013

Resume Overview

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