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Client Support Worker Resume Example

Resume Score: 80%

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CLIENT SUPPORT WORKER
Summary
Skills
  • Payment processing
  • Liquor regulations and compliance
  • POS systems
  • Cash drawer balancing
Experience
McIntosh Trail Community Service Board | Barnesville, GAClient Support Worker04/2019 - Current
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Maintained thorough and accurate records outlining program operations and participant progress.
  • Evaluated patient behavior and reported changes to clinical team.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Recommended improved life choices to enhance client outcomes.
  • Expanded program outreach by delivering talks to [Type] groups.
  • Educated patients on various resources, services and programs to maximize care.
  • Explained menu to hospital patients, received food orders, helped prepare food and delivered meals to patients.
  • Monitored multiple databases to keep track of all company inventory.
Crown Health Care Services Inc. | Fayetteville, GAPersonal Care Assistant09/2015 - 10/2019
  • Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
  • Scheduled recurring service appointments to provide client care as needed.
  • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Assisted families in planning for meals and shopping for ingredients to meet nutritional plans.
  • Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
  • Assisted patients with daily personal hygiene tasks by providing bathing, dressing and grooming.
  • Completed scheduled patient check-ins and progress reports for all clients.
  • Built strong and trusting rapport with clients and loved ones.
  • Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
TSYS | McDonough, GACustomer Service Representative05/2018 - 01/2019
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Cross-trained staff members, resulting in [Number]% increase in customer satisfaction ratings.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Reviewed account and service histories to identify trends and issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Met or exceeded revenue objectives by promoting [Product or Service]s to customers during service, account and sales follow-up calls.
  • Supported end-users by responding quickly to phone messages and following up on complaints
  • Addressed [Number] website inquiries per day, converting [Number] into renewal customers.
  • Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Exceeded company productivity standards by [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Documented conversations with customers to track requests, problems and solutions.
Home Depot | Lagrange , GACashier08/2014 - 11/2017
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
  • Helped customers find specific products, answering questions and offering advice.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Received payments for [Product or Service] and issued receipts reflecting zero balances or additional payments required to bring accounts current.
  • Increased sales [Number]% by suggesting specific purchases to customers and [Action].
  • Worked closely with front-end staff to assist customers.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education and Training
Pike County High School | Zebulon, GAHigh School Diploma05/2013
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • McIntosh Trail Community Service Board
  • Crown Health Care Services Inc.
  • TSYS
  • Home Depot

School Attended

  • Pike County High School

Job Titles Held:

  • Client Support Worker
  • Personal Care Assistant
  • Customer Service Representative
  • Cashier

Degrees

  • High School Diploma

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