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Client Support Worker Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Enthusiastic team associate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of each task giving and training in all fields required for the job. Motivated to learn, grow and excel in any job position .

Skills
  • Detail oriented
  • Production logging
  • Client needs assessments
  • Product assembly
  • Report writing and analysis
  • CPR/AED license
  • Treatment coordination
  • Invoice and payment processing
  • Medical chart documentation
  • Wound care
  • POS systems
  • Shipping and packaging
  • Patient evaluations
  • Policy and procedure improvements
  • System administration
  • Data review
  • Picking and packing
  • Equipment setup and maintenance
  • Shipment preparation
  • Food assembly
  • Clinical documentation
  • CPR and first aid education
  • Liquor regulations and compliance
  • Reporting and documentation
  • Accounting
  • Outpatient care
  • Organization and cleaning
  • Liquor License
  • Customer Service Skills
  • Receptionist
Education
Daleville High School Daleville, AL Expected in 05/2009 High School Diploma : - GPA :
Everest College Greenbriar, GA Expected in : Medical Administrative Assistance - GPA :
Work History
State Of Georgia - Client Support Worker
Burke, GA, 09/2019 - Current
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Designed individualized plans detailing daily activities and needs for 1 patient.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Worked with children and parents to closely monitor and record social, behavioral and academic growth.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
  • Consulted with Client Support Associate to assess cases and enhance care.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Transported 1 patient daily via wheelchair to and from rehabilitation and daily activities.
  • Maintained daily safety for 7 days by ensuring tidy, clean and hazard-free home environments.
  • Kept detailed daily logs with care actions, patient behaviors and all incidents.
  • Provided high level of physical support by lifting, adjusting and moving clients.
  • Adhered to all company requirements for patient interactions and care standards.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Safely drove 1 client to social activities and appointments.
  • Prepared nutritious meals to meet individual dietary needs for 1 patient daily.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Conferred with Health Care Staffing to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes.
  • Checked medication schedules and patient needs to ensure correct medication administration.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Used Microsoft Office to maintain records of services performed and apparent condition of patients.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Detailed program operations and participant activities with comprehensive recordkeeping.
Shake Shack - Inbound/Outbound Associate
San Francisco, CA, 10/2016 - 09/2018
  • Transferred inventory to and from target destinations using forklifts and other transportation vehicles
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Kept warehouse clean and organized to maximize team efficiency and productivity
  • Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
  • Inspected ingoing and outgoing shipments to verify accuracy and prevent errors
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise
  • Verified quantity and description of materials received by checking merchandise against packing list
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight
  • Operated RF scanners to track merchandise and verify contents of containers
  • Recorded information, shortages and discrepancies to keep records current and accurate
  • Worked safely around moving machinery
  • Shipped material and performed boxing, packing, labeling and preparation of any related documents
  • Completed over 5,000 customer orders each day in warehouse setting
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
  • Confirmed accuracy, quality and quantity of materials received
  • Moved and lifted heavy loads of merchandise using heavy operated machinery equipment
  • Transferred products of all sizes using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Compared received packages against shipping documents
  • Handled daily customer service aspects, including maintaining positive and ongoing relationships with external customers and freight partners
  • Operated PC and RF-based computer systems with high level of accuracy
  • Assembled and filled more than 3,000 shipments per day and prepared all shipping documentation
  • Performed inventory control, such as counting and stocking merchandise
Amazon - Seasonal Coaching Hr
City, STATE, 11/2016 - 03/2017
  • Answered and directed several outbound and inbound phone calls per day.
  • Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
  • Assisted with on-boarding process of several new hires.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Administered compensation, benefits and performance management systems and safety and recreation programs.
  • Controlled workers' compensation claims by eliminating unnecessary filings and streamlining processes.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite.
  • Developed team communications and information for staff meetings.
  • Developed and executed plans to monitor standard process adherence.
  • Coordinated with inbound/outbound team in developing project plans for prioritized initiatives.
  • Developed standard operating procedures and document workflows for current and future process steps.
  • Encouraged good habits and modeled practical problem-solving for staff and clients.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Led team of over 50 support staff per shift by prioritizing tasks and assigning duties.
  • Provided observations, took measurements and performed tests at various stages according to quality control plan.
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Recorded data and kept communication log on day to day basis for supervisors and other support staff, encouraging smooth transitions at shift change.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
  • Received incoming calls and messages and addressed or triaged phone requests.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Monitored social media and online sources for industry trends.
Mcdonalds - Crew Member
City, STATE, 06/2007 - 08/2009
  • Counted cash in register drawer at beginning and end of shift.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Helped over a 100 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Educated customers on promotions to enhance sales.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Served needs of more than 100 customers in busy fast food environment.
  • Increased sales 20% by offering advice on purchases and promoting additional products.

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Resume Overview

School Attended
  • Daleville High School
  • Everest College
Job Titles Held:
  • Client Support Worker
  • Inbound/Outbound Associate
  • Seasonal Coaching Hr
  • Crew Member
Degrees
  • High School Diploma
  • Some College (No Degree)

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