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chiropractic office assistant resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Competent Medical Office Assistant with basic healthcare and clerical skills. Goal-orientated, patient and caring. Proficient in Microsoft Office and medical software applications. front desk rep with talent for costumer service and inner office operarions. Strong knowledge of hospitality. Communicative and team-oriented with proficiency in synexis and OPera . Proven history of fostering proefient to meet team, individual and management objectives.

Skills
  • Attention to Detail
  • Problem-Solving
  • Phone and Email Etiquette
  • Written and Verbal Communication
  • Patient Flow
  • Computer Skills
  • Patient Relations
  • Multitasking and Organization
  • Appointment Scheduling
  • Cleaning and Sanitizing
  • Medical Records Maintenance
  • Customer Service
  • Verbal and Written Communication
  • Detail-Oriented
  • HIPAA Compliance
Education and Training
UNICEN LA PAZ - BOLIVIA, Expected in : Law (Pre-Law) - GPA :
Experience
Galaxy Solutions - Chiropractic Office Assistant
Milwaukee, WI, 09/2019 - 01/2021
  • Registered patients and scheduled appointments.
  • Assisted with referrals and prepared medical records for patients.
  • Maintained confidentiality of records relating to clients' treatment
  • Scheduled appointments for patients via phone and in person.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Collected co-pays and insurance data, applying full and proper payment to patient accounts.
  • Directed patients to exam rooms to prepare for examination and treatment.
  • Cleaned and disinfected exam tables, trays and lamps to comply with infection control policy.
  • Maintained smooth flow of examinations to keep appointments on schedule.
  • Received and screened telephone calls and visitors by determining or addressing needs.
  • Completed and safeguarded medical records, securing patient information to maintain confidentiality.
  • Identified problems and planned solutions using multidisciplinary approach to improve performance.
  • Collaborated with members of health care team to coordinate and implement plans for patient care.
Goodwill Industries Of North Central Wisconsin - Front Desk Receptionist
Menasha, WI, 04/2016 - 07/2019
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Drafted professional business documents, spreadsheets and correspondence.
  • Directed visitor security screening before allowing entry.
  • Assisted staff and executives with special projects.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Welcomed large volume of guests and improved overall customer service.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Booked hotel rooms, car rentals and flights for company trips and conferences.
  • Trained numerous employees on synexis PM as well as Opera and answered employee technological questions.
  • Worked with office manager to attain operational goals.
Super 8 Hotel - Front Desk Receptionist
City, STATE, 02/2015 - 03/2016
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Assisted staff and executives with special projects.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Maintained office equipment, scheduling service to repair issues.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Explained policies and procedures to visitors.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Scheduled and confirmed appointments.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Processed payments and updated accounts to reflect balance changes.
  • Welcomed large volume of guests and improved overall customer service.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Booked hotel rooms, car rentals and flights for company trips and conferences.
Languages
Spanish :
Native/ Bilingual
Negotiated :
English :
Full Professional
Negotiated :

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Resume Overview

School Attended

  • UNICEN

Job Titles Held:

  • Chiropractic Office Assistant
  • Front Desk Receptionist
  • Front Desk Receptionist

Degrees

  • Some College (No Degree)

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