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chiropractic assistant receptionist resume example with 10+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dedicated Medical Receptionist and Administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multi-tasking abilities. Skilled at typing correspondence and managing files.

Skills
  • Customer Service
  • Microsoft Office proficiency
  • Office support (phones, faxing, filing)
  • Medical/Insurance billing
  • Data entry
  • Call center operations
  • Appointment Scheduling
  • Electronic Medical Records
  • Insurance Verification
  • Office administration
  • HIPAA Compliance
Work History
11/2017 to 08/2020 Chiropractic Assistant/Receptionist The Paradies Shops | Charlotte, NC,
  • Manages practice's schedule, makes appointments for patients, via phone and in person, determines when chiropractor is available and confirms appointments to make sure patients are on time
  • Liaised with patients and addressed inquiries, appointment requests and billing questions
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
  • Administer front desk duties, such as word processing, data entry, answering phones, filing and perform other requested or assigned duties
  • Controls waiting room, attends to patient needs, and ensures office runs on time
  • Collects money from patients and made sure everything was matching and all deposits where applied
  • Deals with insurances for payments and obtain benefit information on patients, contact insurance carriers to determine patients' coverage and sent invoices for services rendered
  • Prepares patients for examination, x-rays
  • Provided complete meeting support, including materials preparation and notes or minute taking
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable
  • Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
  • Solved problems timely and effectively, ensuring customer satisfaction
  • Sorts through office mail and pay office bills that would come in
  • Assures cleanliness and proper operation of all therapy equipment, sanitized, restocked and organized exam rooms and medical equipment
  • Checked patient insurance, demographic and health history to keep information current.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained current and accurate medical records for patients.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Supported office staff and operational requirements with administrative tasks.
08/2016 to 12/2017 Manager Francis Tuttle Technology Ctr | Oklahoma City, OK,
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Trained new employees in specific job requirements.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
01/2012 to 02/2014 Residence Manager & Social Secretary British Embassy | City, STATE,
  • Staff Management, Residence management, Event Management: organizing/arranging events at Residence
  • Visit Program Management: Organizing regional visits, calls and meetings
  • Financial duties: Preparing, monthly/annual Business Hospitality/Representational expenditure reports and managing Residence-related expenditure Other administration duties: Updating diary in liaison with PA/HMA, deputizing when appropriate
  • Resources managing: Reporting Officer and Line Manager for 6 Residence staff - Deputy Residence Manager, 2 Cooks, Head Steward, Steward and Cleaner
  • First Response Officer for the British Embassy
09/2007 to 01/2012 Receptionist/Telephone Operator British Embassy Addis Ababa | City, STATE,
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
  • Scheduled and confirmed appointments and meetings for diplomats.
Education
Expected in to to Associate (Diploma) in English | English, Amharic And Civics Teaching Alpha University College, Addis Ababa, Ethiopia GPA:
Additional Information

Certificate: P.A.B.X. Telephone Operation 04/2007
Collage of Telecommunication & information Technology Addis Ababa
Switch operation
Telephone regulation
Operators routine
Telephone system
Customer handling
Communication in English
Training 11/2011
British Embassy Regional Training Center, Pretoria Addis Ababa
Customer focus
Personal Effectiveness
Communication and Assertiveness
Performance Management

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Resume Overview

School Attended

  • Alpha University College

Job Titles Held:

  • Chiropractic Assistant/Receptionist
  • Manager
  • Residence Manager & Social Secretary
  • Receptionist/Telephone Operator

Degrees

  • Associate (Diploma) in English

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