Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Dedicated employee talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 4 years of experience in quickly resolving customer issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.
Skills
Office equipment operations
Meticulous and organized
Recordkeeping and bookkeeping
Multi-line telephone skills
Business operations understanding
Organization and efficiency
Flexible
Data entry
Technologically savvy
Professional and polished presentation
Document control
Service-oriented mindset
Multitasking and prioritization
Experience
08/2020 to 11/2020Chiropractic Assistant/ Receptionist Affinity Living Group | Canton, NC,
Answered and directed incoming calls using multi-line telephone system.
Greeted visitors, assessed needs and directed to appropriate personnel.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Scheduled and confirmed appointments.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Processed payments and updated accounts to reflect balance changes.
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Kept patient rooms clean between services and removed used linens for laundering.
Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
Scheduled appointments for patients via phone and in person.
Inputted all patient data using chirotouch, making sure all records received appropriate updates.
Recorded vital signs and medical history for 100+ patients each day.
Determined patients' insurance coverage by notifying carriers and submitted invoices after services had been performed.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
01/2020 to 06/2020Dietary AideGreen Zebra Grocery | Portland, OR,
Assisted chefs with meal prep for 3 daily meals, following strict sanitation and food handling guidelines
Served specific meals to patients with special dietary needs.
Set over 20 tables before patients arrived to maintain efficiency of meal services.
Used dishwasher to wash plates, cups, utensils, serving tools and cooking equipment.
05/2019 to 01/2020CashierCoborn's | Foley, MN,
Assisted with purchases, locating items and signing up for rewards programs.
Received payments for products and issued receipts.
Inspected items for damage and obtained replacements for customers.
Helped customers find specific products, answered questions and offered product advice.
Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
Assisted supervisors with completing end-of-day counts and securing funds to prevent loss or theft.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Monitored sales events, added new merchandise and rang up purchases.
Scanned customer purchases, supporting transactions to streamline sales process.
Resolved issues with cash registers, card scanners and printers.
Trained new employees in cashiering procedures, offering assistance in resolving any issues.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Operated cash register, collected payments and provided accurate change.
12/2018 to 04/2019Cart PusherKroger | City, STATE,
Organized carts in bay after returning from parking lot.
Retrieved carts from docking areas in retail parking lots.
Maintained smooth check out process by frequently replenishing bag supply and retrieving grocery baskets and carts.
Took out store trash and cleaned up parking area every day to keep business presentable.
Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
Education and Training
Expected in 12/2020High School Diploma | Ottawa Township High School , Ottawa, IllinoisGPA:
Expected in | Psychology College Of DuPage, Glen Ellyn, ILGPA:
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