Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed patient skills and ability to handle all front office operations.
Passionate and driven, I'm focused on delivering the best in direct patient care. I'm a team player that excels in developing constructive and cooperative relationships with colleagues and clients alike. Self-motivated with exceptional communication and active listening capabilities. Patient and empathetic background in conflict resolution and customer care.
Skills
Strong interpersonal and communication skills
Ability to work long hours with minimal supervision
Microsoft, Eclipse, eCW proficiency
Willingness to receive training with learner's aptitude
Excellent customer service
Clinical training
Sterilization techniques
Quick problem solver
Performing patient intakes
Collecting vital signs
Calm and level-headed under pressure
CPR certified
Patient relations
Respiratory equipment training
Insurance knowledge
Time management
Team management
Business operations
Education
Christian Academy Denton, TX, Expected in ā āHigh School Diploma: - GPA:
Certifications
First Aid/CPR Certified
OSHA Forklift Certified
Work History
Fender Musical Instruments - Chiropractic Assistant/Front Desk Specialist Corona, CA, 07/2016 - Current
Maintained current and accurate medical records for over 300 patients.
Completed skilled administrative work to support all office staff and operational requirements.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Completed and filed financial documentation for accounting purposes.
Organized paperwork such as charts and reports for office and patient needs.
Managed master calendar and scheduled appointments for 2 providers based on optimal patient loads and clinician availability.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Participated and led employee staff meetings, reporting trends in procedures, advising leadership on resources needed and receiving information to be disseminated
Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Collected and documented patient medical information such as blood pressure and weight.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Called and faxed pharmacies to submit prescriptions and refills.
Documented vital signs and health history for patients every day.
Sanitized, restocked and organized exam rooms and medical equipment.
Performed variety of therapies on patients, including electric muscle stimulation, massage and mechanical traction.
Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Concentra - CHEMICAL CONTRACTOR Baltimore, MD, 03/2013 - 03/2019
Followed safety processes and protocols while moving hazardous chemicals and operating heavy machinery to avoid and accidents.
Reviewed production schedules, drawings and material combinations to ascertain job specifics before project start.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Filled chemical cabinets with highly controlled chemicals.
Inventory 42 chemical cabinets per day through out the plant.
Safely used various machinery and equipment, including forklifts during chemical drumming operations.
Diagnosed issues quickly and contacted Safaran Seats to warn of potential project delays.
Worked with CEO's of Safaran Seats to ensure all chemicals were being delivered at a timely manner.
Gage Dental - Front Desk Receptionist City, STATE, 02/2009 - 11/2013
Promptly answered multi-line phone system and greeted callers enthusiastically.
Welcomed each new arrival pleasantly and confirmed appointments and identification.
Confirmed insurance and treatment plans on daily basis.
Educated patients on postoperative care, including how to protect dental work and boost healing.
Prepared claim forms for dental insurance.
Maintained and managed patient records in compliance with security regulations.
Organized referrals to other medical specialists.
Helped dental assitstants complete routine and advanced procedures by preparing patients and instruments for expected needs.
Scheduled, rescheduled and handled cancelled appointments for patients.
Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
Muenster Memorial Hospital - Physical Therapy Technician City, STATE, 06/2003 - 06/2008
Prepared patients to meet with physical therapists.
Inventoried supplies and ordered more for office and patient rooms.
Administered routine exams and treatment for patients.
Assisted with reception duties like scheduling patients and completing follow up calls.
Documented each patient case with updates in computer system.
Worked in acute care setting and created individualized exercise programs for patients.
Scheduled patient appointments to meet treatment requirements and provide quality care.
Answered questions from patients via email, phone and in person.
Provided in-home ,bed swing therapeutic treatments to patients after surgery.
Followed all HIPAA rules and regulations regarding patient confidentiality.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
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