Chiropractic Assistant resume example

Teller

• Completed special procedures for members such as ordering new checks, stopping payments, and investigating identity theft
• Assisted members with setting up or closing accounts, completing loan applications, and signing up for new services
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
• Promoted products or services to each member to improve the member's financial goals
• Provided member records on demand, including account statements and copies of checks
• Counted and packaged currency and coins
• Audited fellow teller currency to contribute to dual-control procedures
• Assisted members with compromised debit cards and issued new credentials
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
• Enthusiastically greeted members and offered dedicated service during entire transaction
• Reconciled cash drawer and resolved discrepancies
• Directed incoming calls to internal personnel and departments, routing to best-qualified department
• Filed CTR and SAR forms when necessary

Loan Officer

• Provided members the highest quality loan services; identified their financial needs and recommended an appropriate solution
• Consulted with member borrowers on the lending process and various loan products; executed related loan documentation
• Analyzed credit history of applicants, and determined loan repayment capabilities
• Negotiate credit terms, such as costs, loan repayment methods, and collateral specifications
• Maximized profitability through appropriate pricing of new loan originations, fee income, and selling credit union products
• Supported credit union member relations through on-going customer contact, quality service, and superior product knowledge

Collections Officer

• Reviewed delinquent accounts to determine required action, contacted delinquent account holders (telephone, email, and mail) to attempt to cure delinquency by assisting members with payment arrangements; followed up on broken payment arrangements
• Followed-up on early stage past due mortgages, loans, credit cards and overdrawn accounts; made reasonable and practical arrangements for interest, partial, or full payments
• Identified potential losses within portfolio and reported to management; reviewed accounts and referred any potential losses or accounts to be charged off to VP/Risk Management
• Maintain compliance with all State and Federal Regulations; complied with the Fair Debt Collection Practices Act and Bankruptcy Laws when reviewing and collection delinquent accounts

Branch Manager

• Responsible for overall accountability for Branch/Department performance in Sales, Service, Employee Development, business Development, Safety, Compliance, and Security
• Underwrite consumer loans up to the amount assigned per Credit Union policy; review and approve underwriting decisions of loan officers; responsible for all consumer lending
• Responsible for monthly reports, such as paid ahead loans, credit card credit balance, and inactive account report
• Performed surprise cash count audits for all teller drawers monthly
• Responsible for cash flow in and out of Vault

• Performed general office duties, including answering multi-line phones, routing calls and messages, filing, and greeting visitors
• Received payments
• Performed data entry for the schooling program
• Organized meetings for management
• Assisted team members in daily task for the office