Detail-oriented and knowledgeable healthcare assistant skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience combined with my 9 years as a pharmacy technician and fastidious nature dedicated to optimal patient care.
Skills
Medical billing
Massage therapies
Patient information maintenance
Exemplary communication
Appointment Scheduling
Medical Terminology
Monitoring patient progress
Medical Records Management
Insurance claims
Patient assessments
Case Management
Data Entry
Patient Scheduling
Medical transcription
Payment collection
Work History
Chiropractic Assistant, 04/1993 to 06/2000 Path Medical – Coral Springs, FL,
Gathered forms, copied insurance cards and verified chiropractic benefits including maximum yearly visits allowed so treatment plan could be accurately planned so the patient experienced the best possible care, deductible amount and copay per visit to collect patient information for billing and insurance filing.
Inputted patient data into office's computer system and checked all information for accuracy.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Performed variety of therapies on patients, including electric muscle stimulation, massage and mechanical traction.
Obtained client medical history, including medication information, symptoms and allergies.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Oriented and trained new staff on proper procedures and policies.
Maintained detailed records of test results by entering data and patient information into computer.
Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Reported any unusual or urgent circumstances in patients' condition immediately to Dr Collins.
Developed all xrays taken by the doctor then dispClaireed in patients exam room allowing the doctor to read the xrays and inform the patient of his diagnosis, treatment and prognosis.
Physician Assistant, 01/1991 to 02/1993 Atlantic Health System – Westfield, NJ,
Completed patient medical history and maintained treatment records.
Used background as pharmacy technician to check patients for medication effects.
Confirmed stability of vital signs with surgery staff before beginning surgical procedures.
Educated patients on recovery methods and times.
Thoroughly communicated in detail the importance of following recovery orders and precautions given by the doctor
Personally phoned within 24 hours, each patient having outpatient procedures, inquiring if there were any concerns and pain level...immediately passed on pertinent information along with patient chart, patient phone number and pharmacy preference if pain meds needed to be altered
Scheduled all MRI, CT scans, stress tests, ultrasounds, and post surgical physical therapy and follow up visits for suture removal
,Prepared biopsies done by the doctor in the office to be sent to the lab to determine malignant or benign
Promptly attached lab results to the patient chart and put on physicians desk to pass on the information to the anxious patients.
Called refills for pain medications to the pharmacies per instructed by physician
Answered phones
Filed all applicable insurance, educated patients about non covered procedures and the cost and discussed and implemented a payment plan best for the patient
Pharmacy Technician, 08/1981 to 05/1991 St Mary's Health System – Milford, NH,
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Resolved non-routine issues like third party billing, computer system and customer service issues.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Processed over [Number] prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Supervised [Number] pharmacy technicians and coordinated day-to-day assignments.
Communicated instructions to patients or caregivers.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Counted, measured, and compounded medications following standard procedures.
Counted and labeled prescriptions with correct item and quantity.
Ensured proper entry and processing of patients' prescriptions into internal system.
Assisted pharmacist by filling prescriptions for [Number] customers daily and responding to patient questions regarding prescription and medication-specific issues.
Reviewed and verified customer information and insurance provider information.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Front Counter Team Member/Dining Room Supervisor, 10/1978 to 04/1981 Captain D's – City, STATE,
Communicated menu item information and offered suggestions to promote featured products.
Trained team members to prepare sandwiches and other items according to instructions.
Organized work areas to foster efficiency and model exceptional kitchen etiquette.
Consistently met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
Processed payments and counted change to complete transactions.
Performed shift change tasks each day to keep store efficient and neat.
Promoted customer loyalty by efficiently handling food and service complaints.
Checked completed orders for accuracy and bagged meals for easy carrying.
Filled and mixed soft drinks, water and [Type] beverages.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Cleaned walls, fans and drains in bakery coolers, dispClaire cases and work area.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
Education
High School Diploma: , Expected in 05/1980 Ensley High School - Birmingham, AL, GPA:
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