Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

I am eager to use my strong customer service experience and communication skills to provide outstanding services to a range of customers. I am willing to develop new skills that benefit me to execute perfect customer service skills in an environment where I can prosper. Knowledgeable and dedicated customer service professional with extensive experience in any industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Grasps company initiatives as quickly as possible, achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands, and priorities. Communicates trends and recommendations to customers and provides feedback to management. Applies effective teamwork, customer, and sales skills simultaneously. Always applies good judgment when performing duties.

  • Interpersonal Skills with every customer
  • Have extensive experience in customer service, which has helped me develop strong interpersonal
  • Get along with others and always conduct myself with the most utmost professionalism.
  • Communication Skills
  • Ability to work in teams
  • Ranging from small to medium teams to get the job done in a professional manner that is acceptable to
  • Selling
  • Well organized
  • Very initiative and able to cross-training in any department
  • Accounting Skills
  • AS400
  • I am a confident communicator, having strong verbal communication in my customer service roles.
  • Can clearly provide information and interact with customers in a friendly manner
  • Customer satisfaction
  • Customer service specialist
  • Decision-making
  • Senior management
  • Verbal communication
  • Email
  • High-quality customer service
  • Accounting
  • AS400
  • Interpersonal
  • Pal
  • Customer relations
  • Email, Phone
  • Well organized
Work History
Children's Psycho-social Rehabilitation Technician, 08/2020 to Current
Owens & Minor, Inc.Jacksonville, FL,
  • Helped develop care plans for patients with complex needs and assisted patients with using rehabilitation equipment.
  • Communicated back to nurses and therapists regarding patient performance and condition.
  • Assisted in patient care activities such as group intervention.
  • Transported patients to and from treatment areas using assistive devices.
  • Helped develop, implement and optimize patient treatment plans and goals.
  • Protected patient and personnel safety by cleaning work areas and disinfecting equipment after treatments.
  • Cooking for consumers
  • Interpersonal skills
Internship Student, 01/2020 to 02/2020
The Mississippi Children Advocate CenterCity, STATE,
  • Completed a range of simultaneous job tasks to support the professor's academic, research, and operational needs.
  • Family Advocate
  • Engaging with a forensic interviewer
  • Timesheet
  • Communicated effectively with management and instructors and openly accepted critiques and suggestions for areas of improvement.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
Customer Service Representative Associate, 01/2018 to 01/2020
Comcast RetentionCity, STATE,
  • Navigate through multiple system while handling a customer.
  • Make sales by selling Infinity Mobile, cable, internet, home security, and home phone.
  • I earned badges in Rookie, S4X Collector, Infinity Ambassador, Customer Service, Show Appreciation, Save Attempt,.
  • Discovery Needs, and Mystery Call.
  • Able to discuss customer bills.
  • Place E.R Tickets for damages.
  • Able to build a relationship with the customers.
  • Branding committee where I come up with creative ideas for the center.
  • I floor support new hires.
  • Managed customer relations and customer service through daily communication and interaction.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Informed customers about special promotions and provided detailed information for various products.
  • Cultivated customer loyalty, promoted repeat customers, and improved sales.
  • Executed multiple projects efficiently, including Brandy Committee Team and Pal Team.
Bachelor's: Social Work, Expected in 2020
Jackson State University - Jackson, MS
Awarded Honor Society
Associate Degree : Social Work, Expected in 07/2018
Hinds Community College - Raymond, MS

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School Attended

  • Jackson State University
  • Hinds Community College

Job Titles Held:

  • Children's Psycho-social Rehabilitation Technician
  • Internship Student
  • Customer Service Representative Associate


  • Bachelor's
  • Associate Degree

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