Certified Team Educator/Customer Service Cashier Resume Example
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CERTIFIED TEAM EDUCATOR/CUSTOMER SERVICE CASHIER
Summary
well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with a charismatic style and insightful approach. Pursuing new professional opportunities with room for advancement.
Skills
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Experience
01/2015 to Current
Certified Team Educator/Customer Service CashierBeacon Health System － South Bend , IN
- Trained new team members in cash register operation, stock procedures and customer service.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Trained new employees in cashiering procedures, offering assistance in resolving any and every issues.
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
- Prepared training materials and facilitated training for new hires in the classroom setting.
- Administered jumpstart's on new processes improvements to existing team members, and leadership.
- Conducted coaching and feedback to team members Operated cash register for cash, and credit card transactions with 100% accuracy.
- Used POS system to enter orders, process payments, and issue receipts.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Educated customers on promotions to enhance sales.
- Maintained organized and orderly front end and removed carts, baskets and debris.
02/2013 to 08/2013
Medical AssistantBjc Healthcare － Florissant , MO
- Educated patients about medications, procedures and physician's instructions.
- Completed clinical documentation in accordance with agency guidelines.
- Followed all principles of asepsis and infection control.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Monitored patient hemodynamic status during procedures using electrocardiograms.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Measured patient peak flows.
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Performed routine tests such as urine dip stick, vision and hearing tests.
03/2010 to 02/2013
Lead Medical AssistantMD Now Urgent Care Centers － City , STATE
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Supervised, trained and coached team of medical assistants.
- Set up, cleaned and stocked examination rooms with medical supplies.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
- Help physicians examine and treat patients, handing them instruments and materials or performing such tasks as giving injections or removing sutures, change dressings on wounds.
- Prepare and administer medications as directed by a physician.
- Clean and sterilize instruments and dispose of contaminated supplies. Authorize drug refills and provide prescription information to pharmacies.
- Contact patient with laboratory results.
- Contact medical facilities or departments to schedule patients for tests or admission. Explain treatment procedures, medications, diets and physicians' instructions to patients.
- Interview patients to obtain medical information and measure their vital signs, weight, and height. Administer I.V fluids, medication dispense, Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing. Record patients' medical history, vital statistics and information such as test results in medical records.
- Perform routine laboratory tests and sample analyses.
- Assign duties to other Medical Assistant, supervised 3-4 MA's on the weekend and after departure of clinical supervisor on weekdays.
- Documented patient information in EMR and prepared paperwork for Lab, pharmacies , etc..
- Oriented and trained new staff on proper procedures and policies.
Education and Training
2006
High School DiplomaForest Hill Community High School － City, State
2009
Medical Assistant Florida Career College － City
On Hold: License Practical Nurse Academy For Practical Nursing And Health Occupations － City, State
Certifications
Certified Team Educator
Culture Champion
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Resume Overview
School Attended
- Forest Hill Community High School
- Florida Career College
- Academy For Practical Nursing And Health Occupations
Job Titles Held:
- Certified Team Educator/Customer Service Cashier
- Medical Assistant
- Lead Medical Assistant
Degrees
- High School Diploma
Medical Assistant
On Hold : License Practical Nurse
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