Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Friendly Bridal Consultant with outstanding knowledge of meeting client needs and innovative problem-solving. Detail-oriented worker with extensive understanding of dress fitting and budgeting.
Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced Tanning Salon Operator skilled at minimizing hassles and alleviating client concerns through proactive schedule coordination. Demonstrates proper attention to personal hygiene and dress. Proficient in event planning and household administration.
Welcoming Tanning Consultant offering superior knowledge of tanning related products and tanning techniques. Adept at scheduling and paying attention to client details while maintaining a clean and professional workspace. Successful at prioritizing client and company needs.
Service-focused Salon Operator versed in managing appointment-based schedules and maintaining accurate records. Cultivated loyal clientele and retains satisfaction with exceptional service and loyalty promotions. Communicative and organized with frequent commendations for quality and efficiency.
Dedicated & interested in applying excellent communication and interpersonal skills. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Attentive driver with strong knowledge of local routes and traffic patterns. Monitors road conditions and construction areas to maintain schedule adherence.
Client-oriented Tanning Consultant with [Number] years of experience in customer service and [Number] years of experience in [Specialization]. Successful at educating clients on current tanning trends and safety procedures while increasing profits. Effective time management and prioritization skills for outstanding client care.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
- Certified Wedding Specialist
- Product Recommendations
- Sunless Tanning
- Customer Service
- Administrative Support
- Trend Monitoring
- Calendar Management
- PPE Compliance
- Teamwork and Collaboration
- Creative Thinking
- Information Confidentiality
- Presentations and Demonstrations
- Event Planning
- Self-Directed
- Product Knowledge
- Running Errands
- Excellent Communication
- Attention to Detail
- Problem-Solving
- Building Positive Rapport
- Interviewing Clients
- Valid Driver's License
- Upselling and Cross-Selling
- Verbal and Written Communication
- Relationship Building
- Brand Promotion
- Basic Tanning Certified
- Registry Expert
- Salon Expert
- Sunless Tanning Knowledge
- Client Needs Assessment
- Bed Cleaning Proficiency
- Payment Processing Knowledge
- Safety Trained
- Color Matching Expert
- Destination Wedding Expertise
- Credit Card Payment Processing
- Report Generation
- Report Creation
- POS Systems and Ordering Platforms
- Multitasking and Prioritization
- Responding to Difficult Customers
- Upselling Products and Services
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Customer Retention Strategies
- Understanding Customer Needs
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Call Documentation
- Transaction Processing
- Data Entry
- Efficient and Detail-Oriented
- Customer Account Management
- Customer Relations
- Call Centers
- Problem Resolution
- Data Entry
- Technical Troubleshooting
- Server Monitoring
- Organizing and Categorizing
- Work Planning and Prioritization
- Performance Management
- Critical Thinking
- Hardware and Software Updates
- Systems Monitoring
- Testing and Troubleshooting
- System Start-Ups and and Shutdowns
- Hardware Installation
- Software Installation
Coral Gables, FL, 04/2020 - Current
- Cleaned and sanitized tanning beds and rooms.
- Greeted clients, showed to tanning facilities and educated on usage.
- Promoted and sold eyewear and swimwear products.
- Stayed up-to-date on latest tanning trends and recommended updates to facilities and treatment plans.
- Opened and closed salon, hung up promotional signs and scheduled equipment maintenance.
- Updated computer databases with client and inventory data.
- Maintained knowledge of current sales, promotions and policies and answered customer questions.
- Used cash registers to handle cash and credit card transactions, money and receipts.
- Documented key information from each service visit into detailed reports.
- Submitted reports to and reviewed reports with supervisor.
- Assisted in recovery activities to restore normal operations after outages.
- Updated automated job schedules to resolve discrepancies or conflicts and to avoid duplication.
- Verified accuracy and sorted information to prepare source data for computer entry.
- Updated hardware, software and security protections with latest standards.
- Assisted with installation of software updates to computer systems.
- Used SunLync Software database to maintain detailed records of known bugs and patches.
- Updated software documentation and user guides to align with current features and comply with best-practice standards.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Troubleshot shortages and overages to support quality control efforts.
- Improved customer service wait times to mitigate complaints.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Set up and activated customer accounts.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve service and billing issues.
- Made outbound calls to obtain account information.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Mentored new employees on procedures and policies to maximize team performance.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Understood and followed oral and written directions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Ordered new supplies to restock and based on routine needs.
Cincinnati, OH, 09/2022 - Current
- Sized dresses according to clients wishes.
- Assisted bride in picking out perfect dress, groom's tuxedo and bridal party fashions.
- Steamed gowns and assisted brides in choosing flattering and fitting pieces.
- Suggested dresses & accessories to brides and upsold bridal packages.
- Estimated garment production costs based on time and material requirements.
- Suggested Designer dresses & additional accessories to brides and upsold bridal packages.
- Recorded required alterations and instructions on tags, attaching them to corresponding garments.
- Maintained customer expectations with open consultations and frequent communication.
- Measured customers for size and recorded measurements for use in alterations.
- Presented fabric samples to customers and explained benefits and disadvantages.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Answered customer questions about wedding products to overcome objections and promote sales.
- Developed and maintained positive customer relationships through effective communication.
- Assisted customers with locating merchandise and complementary items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended merchandise to customers based on needs and preferences.
- Prepared merchandise for purchase or rental.
- Placed special orders or called other stores to find desired items.
- Cleaned shelves, counters and tables to maintain organized store.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended, selected and located merchandise based on customer desires.
- Answered store and merchandise questions and led customers to wanted items.
- Greeted customers to determine wants or needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Bagged or packaged purchases and wrapped gifts.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Santa Clara, CA, 11/2019 - 05/2020
- Ordered office supplies to purchase items and maintain appropriate levels.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Sent and distributed mail and parcels.
- Processed documents and materials for dissemination to appropriate parties.
- Maintained organized filing system of paper and electronic documents.
- Greeted visitors and directed to appropriate location or person.
- Created and updated spreadsheets to track and report data.
- Scheduled meetings and sent invitations specifying time and location.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Managed multiple calendars and contacts using computer software.
- Composed and distributed reports, routine correspondence and meeting notes with job-related software.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Produced and distributed memos, newsletters and other forms of communication.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Composed, edited and typed complex memos and reports with job-related software.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Drove customer feedback to deliver information to management for corrective action.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Handled incoming calls and directed callers to appropriate department or employee.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
City, STATE, 04/2018 - 04/2020
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Improved customer service wait times to mitigate complaints.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Developed strong customer relationships to encourage repeat business.
- Mentored new employees on procedures and policies to maximize team performance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
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Resume Overview
School Attended
- Dayton Public High School
- RETS Technical School
Job Titles Held:
- Certified Tanning Consultant & Key Holder
- Bridal Stylist
- Lead Secretary
- Customer Service Representative
Degrees
- GED
- Some College (No Degree)
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