Certified Nursing Assistant resume example

As a server, I started off with just being a hostess, I learned the menu, took orders over the phone, cleaned the tables, learned a good method that worked for me when there was a lot going on and I had to sit people as well. I then served and talked to people more. I had to do many things at one time. I truly enjoyed being a waitress because I was on my feet a lot and my nights went by fast. I would stay and help the closers clean up as well. We are all a team when we are there and I felt it was not fair for me to just leave.

• Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
• Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
• Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
• Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
• Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
• Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.

• Kept apprised of emerging trends and provided informative customer service to assist in product selection.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
• Offered product and service consultations and employed upselling techniques.