Customer-oriented Retail Manager with over 2 years of experience in building relationships, developing marketing campaigns, cultivating partnerships, retaining top accounts and growing profit channels. Knowledgeable in computers. Tactical team builder with expertise in introducing products, implementing pricing models and determining customer needs to deliver effective solutions. Dedicated and hardworking assistant manager able to lead and motivate retail workers to provide exceptional service every time. Knowledgeable about all aspects of store operations and able to target improvements and enhance operations. Ready for new professional challenges and seeking career-oriented position. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Responsive team leader with strong confidence background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
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- Cultivated lucrative relationships with clients through active engagement, issue resolution and talents.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
- Taught staff how to handle difficult situations with calm and professionalism.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
- Saved costs, effectively negotiating vendor pricing contracts to increase savings.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Delegated tasks to specific employees based on individual knowledge and strengths.
- Counted the money from the previous day and took it to the bank and got the profit statement for the store.
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Read weekly sales inserts and monitored price changes.
- Helped customers find specific products, answered questions and offered advice.
- Assisted with purchases, locating items and signing up for rewards programs.
- Processed returned items in accordance with store policy.
- Trained new employees in cashiering procedures, offering assistance in resolving issues.
- Welcomed customers, offering assistance to help find necessary store items.
- Resolved issues regarding customer complaints and escalated worsening concerns to for remediation.
- Trained new team members in cash register operation, stock procedures and customer service.
- Processed customer payments quickly and returned exact change and receipts.
- Earned reputation for good attendance and hard work.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Packed out what was needed to be packed out and cleaned when needed from me.
- Improved customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Improved operations by working with team members and customers to find workable solutions.
- Performed site evaluations, customer surveys and team audits.
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Resume Overview
School Attended
- Pccc
Job Titles Held:
- Certified Assistant Store Leader
- Cashier Assistant Manager
- Pack Out
Degrees
- High School Diploma
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