Cashier Team Lead Resume Example Dollar General

CASHIER TEAM LEAD

Professional Summary

Enthusiastic Head Cashier with Number years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals.

Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Skilled Server offering Number years of experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.

Experienced retail professional with Number-year history of training and leading teams of cashiers in high-volume environments. Detail-oriented and organized with excellent time management ability.

Skills

Product restocking
Money handling
Store opening/closing procedures
Stocking and replenishing
Opening and closing procedures
Time management strength
Point of sale knowledge
Cash Handling
Cash register operation
Payment processing
Bagging and packaging
Credit card processing

Payment collection
Retail merchandising
Heavy lifting
Security Monitoring
Multi-tasking ability
Loss prevention
Customer assistance
Order taking
Refunds and exchanges
Cleanliness
Basic math skills
Cash register skills

Work History

Cashier Team Lead, 06/2020 to 10/2020
Dollar General – Baltimore, MD

Quickly and accurately counted drawers at start and end of each shift.
Monitored areas for security issues and safety hazards.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Resolved escalated customer disputes with special actions such as discounts.
Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Increased customer loyalty and retention.
Developed standard operating procedures.
Educated employees on all job tasks, including register use, merchandising and customer service.
Received and processed customer payments.

Security Officer, 01/2020 to 10/2020
PSC Security – Baltimore , United States

Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
Reported suspicious activities and persons to law enforcement.
Authenticated boarding passes, identification and passports to prevent fraudulent travel.
Warned offenders about rule infractions and violations and verbally evicted violators from premises.
Monitored employee activities, confirming compliance with security regulations.
Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.

Picker/Stower, 11/2019 to 03/2020
Amazon – Baltimore , Maryland

Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
Printed labels, packaged boxes and loaded into outbound containers.
Prepared orders accurately by processing requests, pulled materials from warehouse, packing boxes, and prepared shipments.
Inspected products before shipment and upon arrival to maintain best-in-class service quality and high standards of customer service.
Checked packing slips and other documentation to appropriately box items requested by clientele.
Scanned packages and boxes and moved to loading dock for shipment.
Willingly took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Exceeded goals through effective task prioritization and great work ethic.

In Store Shopper, 03/2016 to 09/2019
Instacart – Baltimore , United States

Loaded and unloaded orders at customer's homes or locations.
Demonstrated speed and accuracy in order item selection.
Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
Totaled completed order, and provided required documentation for order payment.
Consistently met deadlines and quality goals for accuracy and timeliness.
Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
Consulted with customers on food selections and custom order requests.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Scanned each item's barcode before item's removal from shelf.
Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.
Observed store's safety regulations while engaged in product fulfillment activities.

Education

Diploma : 06/2018
Frederick Douglass High School - Baltimore, MD

Resume Overview

Companies Worked For:

Dollar General
PSC Security
Amazon
Instacart

School Attended

Frederick Douglass High School

Job Titles Held:

Cashier Team Lead
Security Officer
Picker/Stower
In Store Shopper

Degrees

Diploma : 06/2018

Cashier Team Lead Resume Example

Resume Score: 80%

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