Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Honest Cashier skilled in managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.

Skills
  • Loss prevention
  • Merchandise stocking
  • Store opening and closing
  • Equipment troubleshooting
  • Opening and closing procedures
  • Hard-working
  • Money Transfer Systems
  • Customer service
  • Customer relations
  • Inventory management
  • Training and coaching
  • Verbal/written communication
  • Punctuality
  • Employee engagement and motivation
  • Customer greeting
  • Effective customer upselling
  • Cash drawer balancing
  • Liquor regulations and compliance
  • Merchandise restocking
  • Coin counting
  • Cash register operation
  • Scanner operations
  • Returns and exchanges
  • Issue resolution
  • ID verification
  • Customer assistance
  • Training and mentoring
  • Cash management
  • Product recommendations
  • Credit and cash transactions
Experience
Cashier Team Lead, 03/2020 - Current
Gpm Investments Carolina Beach, NC,
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Handled all delegated tasks, including stocking and cleaning.
  • Answered numerous calls per day to answer customer questions.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
  • Resolved issues with cash registers, card scanners and printers.
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
  • Monitored exits for security issues.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Inspected checkout areas every day and directed team members in cleaning, trash removal and other actions to restore professional appearances.
  • Built and maintained productive relationships with employees.
  • Managed efficient employee scheduling by factoring in forecasted customer levels and labor cost controls.
  • Counted and balanced cashier drawers.
  • Helped customers find store locations and complete purchases.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Maintained work area in clean and neat manner.
  • Collaborated with senior management to optimize teams with department transfers and promotions for skilled workers.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Managed cashier shifts and breaks.
  • Greeted customers promptly and responded to questions.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Customer Service Representative, 03/2018 - 04/2020
Vallen Murphy, NC,

Assisted approximately 15-20 customers each day with sales and product questions.

  • Assessed customer needs and upsold products and services to maximize sales.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Trained several new employees in procedures and policies in order to maximize team performance.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Answered customer questions and addressed concerns, resulting in the reduction in complaint calls.
  • Educated customers on special pricing opportunities and company offerings.
  • Answered all inbound calls per day and directed to designated individuals or departments.
  • Assessed customer needs and upsold products and services to maximize all sales.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered numerous inbound calls per day and directed to designated individuals or departments.
  • Trained new employees each in procedures and policies in order to maximize team performance.
  • Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
  • Interviewed customers regarding any issues and reported feedback to management team.
Customer Service Representative, 04/2017 - 03/2018
Vallen Neenah, WI,
  • Assessed customer needs and upsold products and services to maximize sales.
  • Assisted approximately 15-20 customers each day with any questions.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Interviewed customers regarding any issues and reported feedback to management team.
  • Trained new employees in procedures and policies in order to maximize team performance.
  • Answered customer questions and addressed concerns, resulting in the reduction in complaint calls.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Worked with the management team to develop customer service improvement initiatives.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered inbound calls per day and directed to designated individuals or departments.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted approximately customers with any product or sales questions.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Worked with the management team to develop customer service improvement initiatives.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Answered inbound calls per day and directed to designated individuals or departments.
  • Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
  • Interviewed customers regarding any issues and reported feedback to management team.
Education and Training
: Accounting And Business Management, Expected in
-
Independence University - Salt Lake City, UT
GPA:
High School Diploma: , Expected in 05/1985
-
Ovey Comeaux High School - Lafayette, LA
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

82Good

resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended

  • Independence University
  • Ovey Comeaux High School

Job Titles Held:

  • Cashier Team Lead
  • Customer Service Representative
  • Customer Service Representative

Degrees

  • Some College (No Degree)
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: