cashier team lead resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Responsible cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

  • Money handling
  • Product restocking
  • Store opening/closing procedures
  • Stocking and replenishing
  • Interpersonal ability
  • Stock management
  • Multi-tasking skill
  • Opening and closing procedures
  • Product and service sales
  • Time management strength
  • Cash register operation
  • Point of sale knowledge
  • Payment processing
  • Credit card processing
  • Customer assistance
  • Refunds and exchanges
  • Loss prevention
  • Identification checks
  • Product upselling
  • Cleaning and sanitizing
  • Multi-tasking ability
  • Currency counting
  • Drawer management
  • Retail merchandising
  • Cash register systems
  • Payment collection
  • Product knowledge
  • Good telephone etiquette
Work History
Cashier Team Lead, 05/2005 to 06/2014
OtgPhiladelphia, PA,
  • Quickly and accurately counted drawers at start and end of each shift.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Developed standard operating procedures.
  • Educated employees on all job tasks, including register use, merchandising and customer service.
  • Received and processed customer payments.
  • Increased customer loyalty and retention.
  • Displayed new stock and rotated existing products.
  • Built effective training and coaching strategies to optimize team performance.
Bartender/Cook, 07/2008 to 10/2012
Asrc Federal Holding CompanyNew York, NY,
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Implemented drink prep procedures that reduced wasted stock
  • Set up glassware, liquor and other necessary supplies for special events.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Prepared dishes simultaneously during peak periods with 100% accuracy rate, maximizing customer satisfaction and repeat business.
Customer Service Representative, 02/2010 to 07/2012
Travelcenters Of AmericaPioneer, TN,
  • Responded to customer requests for products, services and company information.
  • Answered constant flow of customer calls with up to 50 calls in queue per minute.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Educated customers on promotions to enhance sales.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
Assistant Manager, 01/2000 to 11/2005
Rutgers UniversityNew Brunswick, NJ,
  • Monitored employee performance and developed improvement plans.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Coached team on effective upselling and cross-selling methods.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Communicated with managers of other departments to maintain transparency.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Promoted to Assistant Manager after only 10 months with company.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Provided current employees options for additional training opportunities.
High School Diploma: , Expected in 05/1985 to A.H.Parker High School - Birmingham, AL,

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Resume Overview

School Attended

  • A.H.Parker High School

Job Titles Held:

  • Cashier Team Lead
  • Bartender/Cook
  • Customer Service Representative
  • Assistant Manager


  • High School Diploma

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