cashier team lead resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Diligent College Student focused on I.T and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Skills
New Hire Training
Customer Service
Heavy Lifting
Positive Attitude
Complaint Resolution
Store Opening and Closing
Adaptability and Dependability
Shift Scheduling
Flexible Schedule
Policy Enforcement
Transaction Approvals
Team Leadership
Cash Handling
Reliable and Responsible
Sweeping and Mopping
Cleaning and Sanitizing
Feedback Acceptance
Problem Solving
Honest and Dependable
Problem-Solving
Cash Register Operations
Staff Supervision
Employee Training
Merchandise Packaging
Inventory Stocking
Credits and Refunds
Customer Relations
Product Scanning
Honest and Ethical
Work Task Prioritization
Detail-Oriented
Cooperative Attitude
Customer Transactions
Policies and Procedures
Experience
Cashier Team Lead, 02/2020 to Current Otg – Saint Paul, MN,
Answered customer questions and provided store information.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Processed payments promptly for customers to exceed productivity standards.
Scanned, priced and bagged customer groceries quickly to keep lines moving.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Inventoried stock and placed new orders to maintain supplies for expected demand.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Rotated and merchandised products at point-of-sale to improve impulse buy rate.
Verified customer age requirement for alcohol or tobacco purchases.
Performed merchandising and signage updates during weekly and seasonal promotional changes.
Trained new team members in cash register operation, stock procedures and customer services.
Helped customers find specific products, answered questions and offered product advice.
Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
Learned roles of other departments to provide coverage and keep store operational.
Helped with purchases and signed customers up for rewards program.
Processed refunds for worn, damaged and broken merchandise.
Forklift Operator, 02/2017 to 08/2017 Kehe Food Distributors – Norfolk, VA,
Maneuvered forklift over and around loaded pallets, boxes and other materials.
Maintained current forklift training and certification as required by company policies.
Inspected lifts before use to prevent damage to goods.
Reported safety and quality issues to management.
Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
Relocated goods from dock area to appropriate storage locations.
Communicated with team members to coordinate efficient and accurate movements.
Drove gasoline- or electric-powered vehicles to transport materials between loading, processing and storage areas.
Employed hand signals to communicate effectively with coworkers operating transport vehicles and direct movements from floor.
Machine Operator, 07/2011 to 12/2015 Carpenter Technology – Latrobe, PA,
Prepared machine for production processes by equipping with required tools and parts.
Documented daily production data and submitted accurate time logs to keep management up-to-date.
Monitored and observed production line to watch for pile-ups and jams.
Verified production orders prior to starting set-up.
Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
Manipulated controls to set, activate and adjust mechanisms on machinery.
Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime.
Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
Completed written reports of problems and necessary repairs to forward to management and maintenance personnel.
Placed finished products on skids and wrapped and transported to warehouse with forklift.
Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
Operated multiple fabricating machines, cutoff saws, shears and forming or spinning machines.
Utilized fastening equipment to fasten, package and stack materials and products.
Set up and operated production machinery according to specific standards and protocols of company.
Monitored production line, watching for pile-ups or jams.
Helped achieve team goals by rotating production lines and daily duties to meet demand.
Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
Calibrated machines to adhere to quality standards and maintain required productivity levels.
Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
Looked through work orders to determine type and quantity of materials needed for each production batch.
Used daily system logs to document production information, discussing issues with management.
Produced quality products by palletizing, packaging and assembling finished items.
Used hand trucks and forklifts to unload, load and transport items.
Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
Classified defects from finished orders for record tracking and statistics.
Education and Training
High School Diploma: , Expected in 05/2011 to Clarkrange High School - Clarkrange, TN GPA:
: , Expected in to Tennessee College of Applied Technology - Crossville - Crossville, TN GPA:
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Resume Overview
School Attended
Clarkrange High School
Tennessee College of Applied Technology - Crossville