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cashier team lead resume example with 8 years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Amiable Sales represenative skilled in creating constructive and cooperative working relationships within a team setting. Solid leader able to successfully follow through with team goals and expectations. Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns. Enthusiastic Head Cashier bringing years of retail experience and unsurpassed strengths in customer service and sales. Knowledgeable about strategies for enhancing merchandising, promoting items and protecting store assets with careful monitoring. Successful in teaching junior employees how to maximize performance. Hardworking Head Cashier offering 34 years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of POS system operations. Energetic [Job Title] proficient at maintaining smooth, efficient retail operations. Track record of exceeding sales quotas while building customer loyalty and retention. Promote customer loyalty and drive sales by managing efficient, service-oriented cashier teams. Experienced trainer, mentor and problem-solver with good multitasking and conflict mediation skills. Always ready to take on any operational or customer challenge. Energetic Cashier with [Number] years of experience assisting customers in [Type] settings with speedy order processing. Expert at answering customers' questions, offering suggestions and using traditional and computer-based register systems. Skillfully boost sales by explaining current promotions, relating to customers and building rapport.

Skills
  • Merchandise stocking
  • Loss prevention
  • Store opening and closing
  • Training and coaching
  • Verbal/written communication
  • Payment processing
  • Punctuality
  • Customer relations
  • Hard-working
  • Security monitoring
  • Opening and closing procedures
  • Employee engagement and motivation
  • Money Transfer Systems
  • Merchandising
  • Able to lift 100 pounds.
  • Equipment troubleshooting
  • Schedule coordination
  • Training and mentoring
  • Coin counting
  • ID verification
  • Bank deposits
  • Returns and exchanges
  • Merchandise restocking
  • Effective customer upselling
  • Cash management
  • Liquor regulations and compliance
  • Credit and cash transactions
  • Customer seating
  • Issue resolution
  • Product recommendations
  • Customer greeting
  • Cash drawer balancing
  • Customer assistance
  • Scanner operations
  • Cash register operation
Experience
04/2008 to 01/2016 Cashier Team Lead Cargo Largo | Kansas City, MO,
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
  • Resolved issues with cash registers, card scanners and printers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Built and maintained productive relationships with employees.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
  • Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
  • Helped customers find specific products, answered questions and offered product advice.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Monitored exits for security issues.
  • Inspected checkout areas every [Timeframe] and directed team members in cleaning, trash removal and other actions to restore professional appearances.
  • Managed cashier shifts and breaks.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Collaborated with senior management to optimize teams with department transfers and promotions for skilled workers.
  • Oversaw work of two cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Worked in competitive team environment to exceed revenue quotas, meeting monthly quota of $1500 daily.
  • Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
  • Maintained work area in clean and neat manner.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Greeted customers promptly and responded to questions.
  • Helped customers find store locations and complete purchases.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Counted and balanced cashier drawers.
10/2007 to 01/2008 Sales Represenative Colonial Life | Saint Petersburg, FL,
  • Generated average of $98.50 - $350.00 daily in sales while securing 100% goal attainment performance ratio.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Cold-called over 5 prospective customers daily with 100% success rate.
  • Developed customized sales techniques to successfully sell and upsell future rides and efficient transportation route services to new and existing clients.
  • Improved profitability, developing pipeline utilizing multiple marketing channels and sales strategies.
  • Maximized efficiency and time management by effectively planning and organizing client routes within territory.
  • Kept up-to-date with regional market and industry trends to optimize marketing and sales plans.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Increased YOY revenue by $30 since daily, representing 100% yearly increase.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
  • Developed and implemented restructuring solutions, training programs and process improvement initiatives to boost performance by 56%.
  • Monitored customer order process and addressed customer issues.
  • Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
  • Created and implemented store displays, promoting sales and growth.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention and cross cultural relations from
  • Worked with a variety of clientele to assess, update and optimize delivery dates for customers.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Achieved sales goals, increasing revenue by 100% for top accounts in 5 minutes or less and expanding personal sales portfolio new accounts.
  • Created sales and revenue-generating opportunities in new markets to improve bottom line.
  • Established and serviced 100s accounts in assigned territory.
  • Pursued over 20 new accounts in time alloted through lead generation, cold calling and advertising referrals.
  • Exceeded [2007] quota by 10% with over $private in sales.
  • Exceeded monthly sales goals by 100% through successful generation and time keeping and efficient mapping and genuine customer service.
  • Generated 3+ leads per daily and worked to convert customers with 95% success rate.
  • Leveraged trends in customer marketplaces to shape value-added solutions and approaches.
  • Championed contact management system launch to achieve 100% client organization.
to Cashier Specialist Time Wise Management Systems | City, STATE,
  • Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
  • Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
  • Offered every customer immediate and targeted attention to meet needs and promote coffee sales and promotional offerings.
  • Backed up nightly register and physical inventory department by stocking shelves, retrieving products and helping customers.
  • Collected, tracked and distributed payments for special services such as grocery orders and beer and drink orders and bilpay and with money orders.
  • Increased sales 38% by suggesting specific purchases to customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Assisted with completing end-of-day counts and securing funds to prevent loss or theft.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Helped customers find specific products, answered questions and offered ,
  • Monitored sales events, added new merchandise and rang up purchases.
  • Received payments for Beer. Wine, COCA-COLA, Pepsi, Bon Appetite, grocery store items with macmillian and issued receipts.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Received payments for toels and rugs and all grocery and food and issued receipts.
  • Scanned customer purchases, supporting transactions to streamline sales process.
Education and Training
Expected in to to Associate of Applied Science | Liberal Arts And General Studies Lone Star College System, Spring, TX GPA:
Expected in to to | Liberal Arts And General Studies Houston Community College, Houston, TX GPA:
Expected in to to Associate of Applied Science | Liberal Arts And General Studies Sanford-Brown College - Houston, Houston, TX GPA:
Expected in 12/2009 to to | Dental Assistant Everest Institute - San Antonio, San Antonio, TX GPA:
Certifications
  • SAP Certified Application Associate
  • First Aid/CPR

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Resume Overview

School Attended

  • Lone Star College System
  • Houston Community College
  • Sanford-Brown College - Houston
  • Everest Institute - San Antonio

Job Titles Held:

  • Cashier Team Lead
  • Sales Represenative
  • Cashier Specialist

Degrees

  • Associate of Applied Science
  • Associate of Applied Science

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