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cashier team lead resume example with 15+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking and reliable worker with strong ability. Offering advice and leadership. Highly organized, proactive and punctual with team-oriented mentality. Dependable Lawn Mower with great attendance and reliable transportation. Always shows up on time, ready to work and dedicated to completing quality work. Skilled with mowing, trimming and pruning. Hardworking and dependable at keeping grounds clean and trimmed for best appearance and growth. Familiar with different grasses, trees and shrubs with appropriate practices for each. Follows orders and safely uses variety of equipment to complete work.

Skills
  • Customer Service
  • Money Handling
  • New Hire Training
  • Policy Enforcement
  • Transaction Management
  • Positive Attitude
  • Opening and Closing Procedures
  • Procedure Enforcement
  • Team Leadership
  • Flexible Schedule
  • Safety Rules
Experience
08/2020 to 06/2023
Cashier Team Lead Cargo Largo Kansas City, MO,
  • Answered customer questions and provided store information.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Processed payments promptly for customers to exceed productivity standards.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped customers find specific products, answered questions and offered product advice.
  • Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Prepared cash deposits and balanced store safe for opening and closing of business.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Helped with purchases and signed customers up for rewards program.
  • Processed refunds for worn, damaged and broken merchandise.
  • Monitored checkout counters and self-checkout areas to assist with complex transactions.
  • Screened applicants for hire and assisted with training individuals for cashier positions.
12/2018 to 07/2020
Overnight Stocker Petco Cedar Park, TX,
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Followed instructions to properly arrange merchandise items.
  • Picked up boxes and related trash from sales floor.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Used proper case cutting techniques to cut and sort stock loads.
  • Assessed floor displays to restock merchandise.
  • Checked shelves in department to determine replenishment needs.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
  • Assisted customers with product, promotion and policy information.
  • Gathered assigned merchandise and transported to store floor locations using hand trucks.
  • Pulled items from stock using lift equipment and added to shelves or bins.
  • Identified and quickly handled spill clean-up.
  • Updated pricing and sales signs to promote merchandise.
  • Prepared products by adding tags and readying pallets for restocking.
  • Checked delivered merchandise and order information to verify shipment accuracy.
  • Stocked shelves, racks and bins with new or transferred merchandise.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Operated forklift and pallet jack to transport heavy loads.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Set up advertising signs on shelves and counters to attract customers and promote sales.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Stamped price tags on merchandise, referring to official price lists.
  • Recommended disposal of obsolete stocks to write off unsellable items from inventory.
  • Issued supplies, materials and products to team members based on information from requisitions.
  • Read orders to verify attributes and quantities of merchandise.
  • Compared merchandise invoices to items actually received.
  • Tracked outgoing orders to provide shipping status to customers.
  • Placed products on conveyors for final wrapping and shipment.
05/2012 to 11/2018
Assistant Manager Foot Locker Inc. Marietta, GA,
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Completed inventory audits to identify losses and project demand.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Assigned work and monitored performance of project personnel.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Produced thorough, accurate and timely reports of project activities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Analyzed business performance data and forecasted business results for upper management.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Proposed or approved modifications to project plans.
  • Created and managed budgets for travel, training and teambuilding activities.
02/2007 to 10/2011
Helper Republic Services, Inc. Rougemont, NC,
  • Maintained organization, cleanliness and safety in work areas.
  • Moved and held materials for senior professionals to complete work.
  • Loaded and unloaded building materials and tools to distribute to appropriate locations.
  • Organized supplies for use based on expected customer needs.
  • Loaded and unloaded items from machines and conveyors.
  • Organized and cleaned work area and tools.
  • Transported supplies to work sites, removed from trucks and organized for crew use.
  • Promoted team efficiency by consistently picking up excess materials and tools.
  • Learned and mastered skilled trade specialties under guidance of expert mentors.
  • Lubricated, cleaned or repaired machinery or equipment.
Education and Training
Expected in 06/2004 to to
High School Diploma:
Memorial High School - Port Arthur, TX,
GPA:

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Resume Overview

School Attended

  • Memorial High School

Job Titles Held:

  • Cashier Team Lead
  • Overnight Stocker
  • Assistant Manager
  • Helper

Degrees

  • High School Diploma

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