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cashier team lead resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.

Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.

Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership.

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Skills
  • Adaptability and Dependability
  • Team Leadership
  • POS System
  • Heavy Lifting
  • Cash Handling
  • New Hire Training
  • Store Opening and Closing
  • POS Systems
  • Transaction Management
  • Punctual and Reliable
  • Customer Service
  • Safety Rules
  • Positive Attitude
  • Cash Drawer Reconciliation
  • Procedure Enforcement
  • Money Handling
  • Loss Prevention
  • Opening and Closing Procedures
  • Merchandise Stocking
  • Merchandising Guidelines
  • Policy Enforcement
Education and Training
Vineland High School Vineland, NJ, Expected in 06/2004 High School Diploma : - GPA :
Experience
Gpm Investments - Cashier Team Lead
Roscoe, IL, 06/2022 - 03/2023
  • Answered customer questions and provided store information.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Processed payments promptly for customers to exceed productivity standards.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped customers find specific products, answered questions and offered product advice.
  • Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Prepared cash deposits and balanced store safe for opening and closing of business.
  • Screened applicants for hire and assisted with training individuals for cashier positions.
Swift Refrigerated - Security Guard
Chicago, IL, 09/2021 - 02/2023
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
  • Observed patrons and customers to quickly address security situations.
  • Surveyed property to prevent and identify vandalism or disarmed alarm systems.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
Taco Bell - Assistant Manager
Valdosta, GA, 08/2015 - 01/2022
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Assigned work and monitored performance of project personnel.
Worleyparsons Ltd - Labor
La Porte, TX, 09/2014 - 12/2014
  • Worked with [Number] new employees to teach company procedures and process.
  • Reported incidents to supervisor following company procedures and regulations.
  • Participated in committee dedicated to improving employee relations by communicating employee needs to administration.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.

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Resume Overview

School Attended

  • Vineland High School

Job Titles Held:

  • Cashier Team Lead
  • Security Guard
  • Assistant Manager
  • Labor

Degrees

  • High School Diploma

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