Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Multi-tasking skill
Interpersonal ability
Inbound Calling
Guest Services
Cash Handling
Point of Sale Systems
Customer Complaint Resolution
Quality Management
Time management strength
Store opening/closing procedures
Cashier training
Operations management
Coaching and mentoring
Customer Relations
Good listening skills
Responsible
Work History
05/2014 to 12/2014
Cashier Team Lead/ Drive Thru OperatorCorner Bakery Cafe – Fort Worth, TX,
Quickly and accurately counted drawers at start and end of each shift.
Communicated with customers and team members to solve problems.
Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
Trained team members on cash register operation and cash handling.
Operated POS cash register and equipment to collect payments.
Interpreted and enforced operating instructions, procedures and safety rules.
Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
Increased customer loyalty and retention
Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
Assisted customers by answering questions and fulfilling requests.
Developed standard operating procedures.
Educated employees on register use, and customer service.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Resolved escalated customer disputes with special actions such as discounts.
Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
Entered orders into computer system quickly and in proper sequence.
Politely and persuasively suggested upgrades and related menu items such as drinks and desserts to achieve upselling objectives.
Accurately performed cash register operations to process and receive payments and issue change.
Refilled drinks, cleaned up spills and handled special requests between guest orders.
Described menu items in detail and educated customers about meal options.
Warmly greeted and welcomed customers to establishment before requesting food order.
Maintained stock levels of drink supplies, condiments and napkins at self-service stations during non-peak hours to reduce work interruptions.
Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
04/2014 to 05/2014
CashierLandry's – San Antonio, TX,
Helped customers complete purchases and join reward programs.
Answered questions about store policies and addressed customer concerns.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Collected and authorized payments of guests.
Worked closely with shift manager to solve problems and handle customer concerns.
Worked flexible schedule and extra shifts to meet business needs.
Used POS system to enter orders, process payments and issue receipts.
Maintained current knowledge of store promotions and highlighted sales to customers.
Learned Expeditor and Drive-thru Operator positions and provided backup at key times.
09/2012 to 10/2012
Game AttendantBell City Amusement – City, STATE,
Encouraged sales and made recommendations to guests to increase participation in attractions.
Explained and demonstrated games and attractions to assist guests.
Completed pre-opening preparations by stocking prizes and supplies.
Greeted customers and provided excellent customer service to promote fun-filled gaming experience.
Performed cash handling duties, provided change and balanced money at end of shift.
Reported concerns, broken machines and out-of-order games to supervisor.
Assisted with ticket redemption and provided prize selection to customers.
Conducted routine rounds through game room floor to check and test games.
Communicated proactively with guests to troubleshoot problems and provide guidance.
Assisted in marketing efforts by hanging posters and advertisements to inform community of recreational opportunities.
Monitored tables for guest needs to identify customer service opportunities.
Interacted with guests to encourage play and enforced rules of each game.
Maintained prize displays and provided daily inventory count of merchandise for each game.
Memorized games and rules to facilitate positive entertainment experience.
Education
Expected in 07/2010
GED: Southern Crescent Technical College - Griffin, GA GPA:
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