cashier team lead resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership. Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.

  • Complaint Resolution
  • Store Opening and Closing
  • Transaction Approvals
  • Positive Attitude
  • Team Leadership
  • New Hire Training
  • Customer Service
  • Flexible Schedule
  • Cash Handling
  • Credits and Refunds
  • Payment Processing
  • Problem-Solving
  • Honest and Ethical
  • Cooperative Attitude
  • Cash Register Operations
  • Feedback Acceptance
  • Customer Transactions
  • Customer Relations
05/2022 to Current
Cashier Team Lead Cargo Largo Kansas City, MO,
  • Answered customer questions and provided store information.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Processed payments promptly for customers to exceed productivity standards.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
11/2020 to 05/2022
Cook Manager Terratron Bloomington, MN,
  • Directed preparation, delivery and service of catering and special meal requests.
  • Evaluated staff job performance, rewarded excellent work and issued disciplinary action when appropriate.
  • Trained kitchen staff in safely operating and handling equipment, machinery and utensils.
  • Ordered food supplies every week to restock inventory, remaining aware of budgets.
  • Employed training and motivational techniques to keep atmosphere constructive for employees.
  • Controlled food costs by adhering to purchasing specifications, product storage requirements and recipe standards.
  • Helped out in various capacities on line when restaurant was extrJessica busy or when employees were absent.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Delegated work to staff, setting priorities and goals.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
02/2019 to 10/2020
Customer Service Representative Guard Insurance Group Remote, NV,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Improved customer service wait times to mitigate complaints.
02/2017 to 12/2018
Sales Representative Momentum Solar Manalapan, NJ,
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Fostered relationships with customers to expand customer base and retain business.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Monitored customer order process and addressed customer issues.
  • Demonstrated product features to align with customer needs.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Identified customer needs by asking questions and advising on best solutions.
  • Greeted and assisted customers to foster positive experiences.
Education and Training
Expected in 10/2015 to to
High School Diploma:
Expected in 07/2010 to to
Full Professional
Native/ Bilingual

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Resume Overview

School Attended


Job Titles Held:

  • Cashier Team Lead
  • Cook Manager
  • Customer Service Representative
  • Sales Representative


  • High School Diploma
  • BBA

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