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cashier team lead customer service representative resume example with 1+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Flexible Cashier/Customer Service Representative with 3 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.

Skills
  • Service desk team supervision
  • Team representative
  • Certified Service Representative
  • Client service-driven
  • Providing customer service
  • Positive attitude
Experience
Cashier Team Lead/Customer Service Representative, 08/2019 to 03/2020
City Of DentonDenton, TX,
  • Improved operations by working with team members and customers to find workable solutions.
  • Answered approximately 10 calls per hour to answer customer questions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Worked with managers to develop service improvement initiatives.
  • Coordinated by-call order requests with co-workers to carry out customer requests.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Replenished shelves to maintain adequate merchandise levels.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
  • Provided assistance with purchases, locating items and signing up for rewards programs and discounts.
  • Helped customers find specific products, answering questions and offering advice.
  • Processed returned items in accordance with store policy.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Worked closely with front-end staff to assist customers.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Picked up and moved boxes weighing 35+ pounds.
  • Built and maintained effective working relationships with peers and upper management.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Effectively made change on the cash register, handling payments by cash, credit, debit and personal checks.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Counted product stock to maintain inventory records.
  • Stayed up to date on current item discounts to support promotions.
  • Issued receipts and discussed return policies with customers.
  • Answered phone calls to assist customers with questions and orders.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Lead Cashier, 05/2019 to 08/2019
Aids Healthcare FoundationBronx, NY,
  • Worked closely with front-end staff to assist customers.
  • Effectively made change on the cash register, handling payments by cash, credit, debit and personal checks.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Helped customers find specific products, answering questions and offering advice.
  • Stayed up to date on current item discounts to support promotions.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Answered phone calls to assist customers with questions and orders.
  • Filled beverages and delivered food to customers by hand.
  • Restocked tubs with silverware, straws, napkins and condiments.
  • Accurately handled over $2,000 of payments daily in cash and credit cards payments for food products.
  • Removed required ingredients from pantry, cleaning and cutting food items as called for by recipes.
  • Cleaned work areas, equipment and utensils.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Removed trash and dropped food items regularly to keep workspaces neat and clean.
  • Upheld food safety standards at all times.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Floated in food-prep area to identify support tasks and receive assignments from cooks.
  • Washed pots, pans and trays by hand and using industrial washing machine.
  • Sprayed all racked items with hot water to loosen and remove food residue.
  • Washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
Cashier, 05/2016 to 01/2017
Beckworth Auction ServiceCity, STATE,
  • Helped customers find specific products, answering questions and offering advice.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Worked closely with front-end staff to assist customers.
Education and Training
High School Diploma: , Expected in 02/2020
Granbury High School - Granbury, TX
GPA:

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Resume Overview

School Attended

  • Granbury High School

Job Titles Held:

  • Cashier Team Lead/Customer Service Representative
  • Lead Cashier
  • Cashier

Degrees

  • High School Diploma

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