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Cashier Team Lead Resume Example

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CASHIER TEAM LEAD
Summary

Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.

Skills
  • Loss prevention
  • Merchandise stocking
  • Store opening and closing
  • Customer relations
  • Customer service
  • Verbal/written communication
  • Employee engagement and motivation
  • Equipment troubleshooting
  • Training and coaching
  • Hard-working
  • Schedule coordination
Experience
08/2018 - CurrentCashier Team LeadHardee's | Gastonia, NC
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
  • Scanned, priced and bagged customer groceries efficiently and accurately to deliver excellent customer service.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Helped customers find specific products, answering questions and offering advice.
  • Greeted customers promptly and responded to questions.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
  • Worked closely with front-end staff to assist customers.
08/2018 - 10/2019Call Center RepresentativeIQor Inc. | Charlotte, NC
  • Resolved average of hundreds of inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented customer inquiries and feedback, including service delivery suggestions, in company database.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Processed customer account changes.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Achieved or exceeded 100% satisfaction rating on consistent basis.
  • Used prescribed call lists to place up to 100 calls per day in fast-paced environments and maintained 25% conversion rate.
  • Trained new employees on customer service and speed processes to promote efficiency and productivity team-wide.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Completed up to 100 outgoing calls per day according to assigned call list.
  • Maintained 100% satisfaction rating with customers by providing exceptional service and support.
07/2017 - 08/2018Warehouse WorkerWIX Filters | Gastonia, NC
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Identified defective, incorrect or missing merchandise and promptly reported issues to supervisor.
  • Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
  • Unloaded cargo with mechanized equipment to enable receipt of pre-ordered inventory.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
  • Cleaned and maintained warehouse to comply with Occupational Safety and Health Administration (OSHA) and state safety and health standards.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
  • Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Stood for extended time periods to perform packaging tasks to complete order fulfillment process.
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
  • Positioned products between receiving, storage and shipping areas to efficiently transfer items with minimum wasted effort.
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
  • Recorded accurate unit quantities and entered data into inventory database to facilitate records maintenance.
06/2017 - 07/2018KnitterBeverly Knits | Gastonia, NC
  • Read production sheets and loaded creels and knitters with various types of yarn to meet demands of each run.
  • Kept detailed records of production data and completed products, updated daily logs and submitted activity reports.
  • Operated knitting equipment by setting product specifications, loading yarn and monitoring performance to make proactive adjustments.
  • Completed regular and emergency maintenance on knitting machines and informed supervisors of continued problems and need for repairs.
  • Studied designs to load correct yarns into machines and set machines according to production requirements.
  • Inspected final products for quality concerns or to identify issues with equipment setup and calibration.
  • Double-checked equipment loads, positioning and sets for specific yarn types to prevent errors or material loss.
  • Recognized by management for providing exceptional customer service.
Education and Training
06/2015High School Diploma
Hunter Huss High School | Gastonia, NC
Some College (No Degree): Human Services
Gaston College | Dallas, NC
Some College (No Degree): Criminal Justice
Gaston College | Dallas, NC
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Resume Overview

Companies Worked For:

  • Hardee's
  • IQor Inc.
  • WIX Filters
  • Beverly Knits

School Attended

  • Hunter Huss High School
  • Gaston College

Job Titles Held:

  • Cashier Team Lead
  • Call Center Representative
  • Warehouse Worker
  • Knitter

Degrees

  • 06/2015 High School Diploma
    Some College (No Degree) : Human Services
    Some College (No Degree) : Criminal Justice

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