I live with a positive mindset and share that positivity with everyone I meet. I am experienced in leading large teams with exceptional skill as a trainer, team builder and project manager. I am talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. I boost customer loyalty and enhance sales by keeping cashiers efficient and focused on customer needs. I am skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. I am prepared to use knowledge and experience to take on all business requirements. I am a highly motivated Sales Associate with extensive customer service and with sales experience. I am an outgoing sales professional with a track record of producing increased sales, improving the customers' buying experience and elevating company profile with target market.
- Team Leader
- Kind to all
- Store opening/closing procedures
- Product restocking
- Money handling
- Time management strength
- Product and service sales
- Cash register operation
- Multi-tasking skill
- Cleaning and sanitizing
- Heavy lifting
- Retail merchandising
- Bagging and packaging
- Customer assistance
- Class Rank: Senior
Milwaukee, WI, 03/2019 - 05/2021
- Worked as main cashier.
- Rounded up shopping carts.
- Made sandwiches, tacos, soups, and garlic bread while working in the service deli.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Increased customer loyalty and retention.
- Built effective training and coaching strategies to optimize team performance.
- Educated employees on all job tasks, including register use, merchandising and customer service.
- Received and processed customer payments.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Resolved escalated customer disputes with special actions such as discounts.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
Dagsboro, DE, 08/2020 - 03/2021
- I cultivated community and media relations through social media and other communication channels to support program.
- I readied athletes for tough games by implementing coordinated regimens of practices and physical conditioning.
- I motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- I collaborated with administration to stay on top of changes and concerns.
- I coordinated with parents, boosters and other resources to meet team needs, including equipment and travel arrangements.
- I supervised academic progress of student-athletes and scheduled tutoring services for those with declining grades.
- I promoted good sportsmanship with competing teams on- and off-ice.
- I advised head coach on discipline, performance, and other decision-making areas.
- I promoted stretching, mobility work and proper form to help athletes safely build strength through diverse training methods.
- I enhanced player health with optimized nutritional strategies and improved life choices.
- I implemented exercise programs and training strategies, which bolstered individual and team performance.
City, STATE, 02/2018 - 08/2018
- I promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- I managed over 50 customer calls per day
- I approached browsing customers to initiate conversations to determine buying preferences.
- I assisted customers by answering questions and fulfilling requests.
- I pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- I checked prices for customers and processed items sold by scanning barcodes.
- I greeted customers, helped locate merchandise and suggested suitable options.
- I helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- I assisted customers with prompt and polite support in-person and via telephone.
- I contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- I monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- I employed strategic tactics such as cross-selling and upselling to drive sales.
- I approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- I provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- I increased sales by offering advice on purchases and promoting additional products.
- I offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
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Resume Overview
School Attended
- Grand Canyon University
- Saint Ignatius College Preparatory
Job Titles Held:
- Cashier Team Lead and Deli
- Assistant Coach
- Sales Associate Team Leader
Degrees
- High School Diploma
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