Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering 10 years of experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.

Enthusiastic Team member with proven leadership talents and relationship-building skills gained during 15 years of experience in customer service settings. Proficient in operating registers, processing payments and maintaining store security. Highly organized, responsible and resourceful.

  • Product restocking
  • Money handling
  • Store opening/closing procedures
  • Stocking and replenishing
  • Opening and closing procedures
  • Multi-tasking skill
  • Time management strength
  • Sales expertise
Work History
01/2018 to 05/2020
Cashier Team Lead Gpm Investments Centerville, IN,
  • Quickly and accurately counted drawers at start and end of each shift.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Built effective training and coaching strategies to optimize team performance.
  • Educated customers on promotions to enhance sales.
  • Developed standard operating procedures.
  • Served needs of more than Number customers in busy Type environment.
  • Educated employees on all job tasks, including register use, merchandising and customer service.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Trained as Job title and provided back-up coverage to provide customers with optimal support.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Assisted customers by answering questions and fulfilling requests.
  • Evaluated professionalism of checkouts every Timeframe and kep team members on top of cleaning tasks.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Received and processed customer payments.
09/2015 to 02/2018
Inspector Az Quality Services Lansing, MI,
  • Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
  • Upheld codes and regulations governing materials, processes, and procedures.
  • Prepared reports detailing findings of inspections, investigations, and tests.
  • Marked materials and items for acceptance or rejection, recording test results and inspection data into Software.
  • Completed documentation and updated tracking spreadsheets each day.
  • Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams and template specifications.
  • Stamped materials and containers to denote size and grade information.
  • Started and observed Equipment to automatically sort and inspect materials and products.
  • Used measuring instruments such as rulers, calipers and gauges to measure dimensions of materials and products.
04/2013 to 02/2015
Receptionist Assistant Bob Poynter Auto Sales City, STATE,
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Received Number in-bound calls and initiated Number out-bound daily calls to introduce customers to products and services offered.
  • Resolved customer problems and complaints by Action.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Operated multi-line telephone system to independently handle over Number calls each day.
  • Balanced Job title availability, customer schedules and maximum load levels when scheduling appointments.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Scheduled and confirmed appointments and meetings for Job Title.
  • Assisted over Number customers via phone each Timeframe.
  • Answered and quickly redirected up to Number calls per Timeframe.
  • Provided clerical support to Number company employees by copying, faxing and filing documents.
  • Triaged incoming calls on Number-line phone system and directed to departments based on customer needs.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Expected in 06/2015
N/A: Business Administration And Management
Ivy Tech Community College Of Indiana - Indianapolis, IN
Expected in 06/2018
Bachelor Of Public Affairs And Policy Management: Public Administration And Services
Ivy Tech Community College Of Indiana - Indianapolis, IN

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School Attended

  • Ivy Tech Community College Of Indiana
  • Ivy Tech Community College Of Indiana

Job Titles Held:

  • Cashier Team Lead
  • Inspector
  • Receptionist Assistant


  • N/A
  • Bachelor Of Public Affairs And Policy Management

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