Montgomery Street, San Francisco, CA 94105
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Esthetician with strong business, sales and customer service skills necessary to meet spa goals and exceed client expectations.
- Brazilian Bikini wax trained
- Spa treatment services expert
- Make-up application
- Chemical facial peels
- Microdermabrasion treatments
- Strong communication skills
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- Sales background
- Consultations
- Product promotions
- Self-motivated
- Advanced facials specialist
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01/2011 to 01/2013 Cashier Team Lead Northern Tool + Equipment – Norfolk, VA,
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Processed returned items in accordance with store policy.
- Stayed up to date on current item discounts to support promotions.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
- Helped customers find specific products, answering questions and offering advice.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find necessary store items.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered phone calls to assist customers with questions
02/2013 to 04/2016 Accredited Clinique Consultant Uncle Julio's – Orland Park, IL,
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Educated customers on product and service offerings.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Trained and educated artists on effective sales and cross-selling techniques, product selection for individual customer needs, and application methods.
- Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
- Applied makeup to clientele to cover imperfections and create new looks.
- Researched makeup trends to learn about new products, trends and techniques by using YouTube, beauty blogs and magazines.
- Handled basic administrative tasks, such as booking, cancelling and rescheduling appointments.
- Offered complementary makeup consultations to individuals to promote key product lines.
- Instructed clients on how to apply make-up to achieve desired look.
05/2016 to 02/2019 Waitress Oakland County – Various Locations, MI,
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- Updated repeat customers on menu changes and updates to maintain quality service relationships.
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
08/2019 to 12/2020 Student The White Magnolia Skin Institute – City, STATE,
- Provided excellent customer service and skin care treatments to all clients.
- Learned new techniques, including complete chemical peel process.
- Sold salon-exclusive skin care products and encouraged service upgrades.
- Set up patient rooms and sterilized equipment.
- Meticulously maintained spa appearance and cleanliness.
- Sold skincare products to patients according to specific needs.
- Scheduled patient consultations and treatments.
- Collected patient history before planning treatments.
- Adhered to all safety protocols and industry best practices throughout inspection of hazardous cargo to protect personnel for exposure to chemicals or other harmful agents.
- Discussed procedures and educated clients on waxing systems.
Expected in 12/2019 Esthetics License: Esthetics
White Magnolia Skin Institute - Fort Collins, CO,
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