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Cashier Team Lead Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Enthusiastic, free spirited individual with 6 years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals. Committed and hardworking professional with 7 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Trustworthy and dedicated. Talented at correctly taking order information and serving to customers quickly. Reliable professional offering strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business.

Skills
  • Store opening/closing procedures
  • Stocking and replenishing
  • Opening and closing procedures
  • Money handling
  • Multi-tasking skill
  • Time management strength
  • Cash register skills
  • Credit card processing
  • Order taking
  • Refunds and exchanges
  • Store merchandise stocking
  • Wire Transfers
  • Cleaning and sanitizing
  • Cleanliness
  • Retail merchandising
  • Coupons and gift cards
  • Bagging and packaging
  • Maintaining store appearance
Work History
Cashier Team Lead, 12/2019 to 06/2020
Cargo LargoKansas City, MO,
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Educated employees on all job tasks, including register use, merchandising and customer service.
  • Educated customers on promotions to enhance sales.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Analyzed purchases for signs of fraud.
  • Increased customer loyalty and retention.
Gym Assistant, 12/2018 to 11/2019
Centura HealthSalida, CO,
  • Designed customized client programs to meet individual fitness needs.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Performed clerical duties, including registering participants and answering specific event inquiries.
  • Trained staff members on conducting events and following safety procedures.
  • Factored-in abilities, needs and interests of participants in development of events and programs.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Cashier, 09/2017 to 12/2018
Holiday RetirementEast Lansing, MI,
  • Counted cash in register drawer at beginning and end of shift.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Assisted customers by answering questions and fulfilling requests.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Waitress, 08/2016 to 05/2017
Applebee's Neighborhood GrillCity, STATE,
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Promoted excellent service to guests, successfully increasing referrals and walk-in business.
  • Suggested appropriate food and drink pairings to increase percentages.
  • Bussed and reset 94 tables per shift, working efficiently to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Education
High School Diploma: , Expected in 05/2015
East St John High Shcool - Reserve, LA,
GPA:
  • Elected Captain of girls Track team
  • Graduated with 4.0 GPA
  • Continuing education in Anatomy and Physiology
  • Awarded First Place 1x100 Relay medals
2 Years: Pre-Dentistry, Expected in
Meridian Community College - Meridian, MS
GPA:
  • Member of MCC Track and Field team
Accomplishments
  • Captain of Women's Track and Field team.
  • Earned First Place Trophy award for Women's 200 M Dash.

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Resume Overview

School Attended
  • East St John High Shcool
  • Meridian Community College
Job Titles Held:
  • Cashier Team Lead
  • Gym Assistant
  • Cashier
  • Waitress
Degrees
  • High School Diploma
  • 2 Years

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