Cashier Team Lead Resume Example
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Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
Professional Summary
Enthusiastic, free spirited individual with 6 years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals. Committed and hardworking professional with 7 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Trustworthy and dedicated. Talented at correctly taking order information and serving to customers quickly. Reliable professional offering strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business.
Skills
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Work History
Cashier Team Lead, 12/2019 to 06/2020
Cargo Largo – Kansas City, MO,
Cargo Largo – Kansas City, MO,
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Resolved escalated customer disputes with special actions such as discounts.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Educated employees on all job tasks, including register use, merchandising and customer service.
- Educated customers on promotions to enhance sales.
- Reviewed and resolved differences between accounting information and cash drawer.
- Analyzed purchases for signs of fraud.
- Increased customer loyalty and retention.
Gym Assistant, 12/2018 to 11/2019
Centura Health – Salida, CO,
Centura Health – Salida, CO,
- Designed customized client programs to meet individual fitness needs.
- Kept athletic and games equipment and facilities organized and maintained.
- Performed clerical duties, including registering participants and answering specific event inquiries.
- Trained staff members on conducting events and following safety procedures.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Cashier, 09/2017 to 12/2018
Holiday Retirement – East Lansing, MI,
Holiday Retirement – East Lansing, MI,
- Counted cash in register drawer at beginning and end of shift.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked prices for customers and processed items sold by scanning barcodes.
- Answered questions about store policies and concerns to support positive customer experiences.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Assisted customers by answering questions and fulfilling requests.
- Organized and reported on financial information to document payment histories and assist with sound financial accounting.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Waitress, 08/2016 to 05/2017
Applebee's Neighborhood Grill – City, STATE,
Applebee's Neighborhood Grill – City, STATE,
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Promoted excellent service to guests, successfully increasing referrals and walk-in business.
- Suggested appropriate food and drink pairings to increase percentages.
- Bussed and reset 94 tables per shift, working efficiently to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Checked identification to enforce age regulations for alcoholic beverages.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Education
High School Diploma: , Expected in 05/2015
East St John High Shcool - Reserve, LA,
East St John High Shcool - Reserve, LA,
- Elected Captain of girls Track team
- Graduated with 4.0 GPA
- Continuing education in Anatomy and Physiology
- Awarded First Place 1x100 Relay medals
2 Years: Pre-Dentistry, Expected in
Meridian Community College - Meridian, MS
Meridian Community College - Meridian, MS
- Member of MCC Track and Field team
Accomplishments
- Captain of Women's Track and Field team.
- Earned First Place Trophy award for Women's 200 M Dash.
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Resume Overview
School Attended
- East St John High Shcool
- Meridian Community College
Job Titles Held:
- Cashier Team Lead
- Gym Assistant
- Cashier
- Waitress
Degrees
- High School Diploma
- 2 Years
