Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations and ideal customer experiences.
Outgoing Head Cashier with exceptional interpersonal and communication abilities. Offering 4 years of experience in sales and customer service.
Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments.
Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.
- Cashier training
- Merchandising guidelines
- Safety rules
- Money handling
- POS systems
- Opening and closing procedures
- Store opening/closing procedures
- Stocking and replenishing
- Product restocking
- Multi-tasking skill
- Interpersonal ability
- Cash Handling
- Time management strength
- Payment processing
- Continuing education in becoming a peer support with a CDCA
Buffalo, NY, 08/2019 - 01/2020
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Received and processed customer payments.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Resolved escalated customer disputes with special actions such as discounts.
- Educated employees on all job tasks, including register use, merchandising and customer service.
- Quickly and accurately counted drawers at start and end of each shift.
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
- Communicated with customers and team members to solve problems.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
Tampa, FL, 05/2018 - 11/2018
- Reviewed weekly sales circulars and monitored price changes.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Assisted cashier team with resolving problems and maintaining efficiency.
- Educated customers on promotions to enhance sales.
- Checked prices for customers and processed items sold by scanning barcodes.
- Quickly and accurately counted drawers at start and end of each shift.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Readied daily tills for each cashier, including counting out change and documenting total amounts end-of-shift review.
- Met all customer needs with engaged attention and knowledgeable service while meeting sales goals through effective promotion of Product or Service.
Houston, TX, 05/2017 - 01/2018
- Counted cash in register drawer at beginning and end of shift.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
City, STATE, 03/2017 - 05/2017
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Mentored other store employees in customer service and assistance to help improve overall satisfaction.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
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School Attended
- Fairfield Union High School
- Ohio University
Job Titles Held:
- Cashier Team Lead
- Cashier Bartender
- Cashier
- Cashier Team Lead
Degrees
- Diploma
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