Motivated customer service and sales professional seeking increasing responsibility in retail environment. Ability to lead new employees and maximize team performance. Skilled Cashier specializing in sales, service and team leadership. Diligent and with excellent multitasking, organizational, and time management abilities combined with expertise in promoting items and completing customer sales. Adept at suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty, and adapt easily to new processes and procedures.
Skills
Merchandise stocking
Store opening and closing
Payment processing
Verbal/written communication
Training and coaching
Employee engagement and motivation
Punctuality
Hard-working
Customer relations
Effective customer upselling
Customer assistance
Credit and cash transactions
ID verification
Cash register operation
Product recommendations
Returns and exchanges
Training and mentoring
Cash management
Cash drawer balancing
Merchandise restocking
Inventory control procedures
Outgoing personality
Team player mentality
Excellent communication skills
Written and oral communication skills
Experience
10/2012 to 06/2019
Cashier Team LeadCargo Largo – Kansas City, MO,
Scanned, priced and bagged customer groceries quickly to keep lines moving.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Cleaned and stocked front end areas, including register changing tapes and ribbons.
Complied with cash handling procedures to meet regional cashier variance policy.
Worked closely with front-end staff to assist customers.
Trained new team members in cash register operation, stock procedures and customer service.
Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Properly verified customer identification for alcohol or tobacco purchases.
Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Built and maintained productive relationships with employees.
10/2006 to 08/2012
Server Shift LeaderBaumhowers Victory Grill – Tuscaloosa, AL,
Trained and acclimated new servers to restaurant's culture and operations.
Managed tables throughout dining room to execute service at highest level.
Cleared dishes from tables during and after meal service to maintain clean dining area.
Created positive guest experience by listening to guest needs and recommending options to meet requests.
Maintained thorough knowledge of menu to describe dining options.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Calculated charges, issued table checks and collected payments from customers.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
01/2001 to 10/2006
Lead Banquet ServerHei Hotels & Resorts – Arlington, VA,
Collected dishes promptly after each course, cleared crumbs and glassware, and maintained customer satisfaction.
Educated guests on meals during events, answering questions and bringing special orders.
Verified food tray contents and transported each from kitchen to banquet hall.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
Set up for events with up to 3,000 attendees, preparing serving and appetizer trays and setting tables.
Carried appetizer and drink trays around events, maneuvering around guests and furniture without spilling.
Education and Training
Expected in
: Florida Technical College - Orlando, FL GPA:
Expected in
: Pontifical Catholic University of Puerto Rico - Ponce, PR GPA:
Expected in 05/1997
High School Diploma: THOMAS ARMSTRONG TORO HIGH SCHOOL - PUERTO RICO, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
