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cashier team lead resume example with 2+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Polished and professional team member skilled at counting money, processing payments and building relationships with patrons. Precisely handle all funds to maximize accounting accuracy and meet strict standards. Courteous and respectful with guests to maximize loyalty.

Skills
  • Issue resolution
  • Staff mentoring
  • Payment processing
  • Customer assistance
  • Merchandise restocking
  • Cash register operation
  • Credit and cash transactions
Experience
03/2019 to 10/2019
Cashier Team Lead Cargo Largo Kansas City, MO,
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Managed returns professionally and quickly to maintain customer satisfaction.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Cross-trained on register and facing (term used in grocery stores meaning straightening up the shelves, and making sure products are facing toward the isle) roles in order to provide skilled backup for team members.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Trained new employees in cashiering procedures, offering assistance in resolving customer issues.
  • Stayed up to date on current item discounts to support promotions.
  • Helped customers find specific products, answering questions and offering advice.
  • Processed customer payments quickly and returned exact change and receipts.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Processed returned items in accordance with store policy.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Answered phone calls to assist customers with questions.
  • Properly verified customer identification for alcohol or tobacco purchases.
07/2018 to 03/2019
Retail Sales Associate Comcast Henrico, VA,
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Provided every customer with professional and polite support for sales and service needs.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Promoted customer satisfaction by updating the stores Facebook group and becoming mobile with customers.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Offered coupons and special deals to increase quantity of customer spending.
  • Maintained accurate and attractive merchandise displays.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Regularly assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Followed all company policies, rules and procedures to promote company goals and ensure safety.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Kept tabs on competitors by analyzing successes and failures and evaluating impact on market.
  • Helped customers by answering questions and locating merchandise.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
08/2017 to 07/2018
Cashier Rocket Farm Restaurants Charlotte, NC,
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Helped customers find specific products, answering questions and offering advice.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed returned items in accordance with store policy.
  • Processed customer payments quickly and returned exact change and receipts.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Worked closely with front-end staff to assist customers.
  • Learn quickly on new POS system.
Education and Training
Expected in 06/2019
High School Diploma:
East Carter County High School - Grayson, KY
GPA:

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Resume Overview

School Attended

  • East Carter County High School

Job Titles Held:

  • Cashier Team Lead
  • Retail Sales Associate
  • Cashier

Degrees

  • High School Diploma

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