Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns. Promote customer loyalty and drive sales by managing efficient, service-oriented cashier teams. Experienced trainer, mentor and problem-solver with good multitasking and conflict mediation skills. Always ready to take on any operational or customer challenge. Results-oriented Cashier motivated to exceed expectations and deliver exceptional service to meet all customer needs. Resourceful professional with history of increasing sales and decreasing shrinkage. Regularly exceeds sales and productivity objectives. Honest Cashier skilled in managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Skills
- Loss Prevention
- Merchandise Stocking
- Product Restocking
- Inventory Management
Education and Training
Senatobia Jr Sr High School Senatobia, MS Expected in – – High School Diploma : - :
Experience
Follett Corporation - Warehouse Associate
Kansas City, MO, 05/2021 - Current
Kansas City, MO, 05/2021 - Current
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Established and maintained good relations with customers, vendors and transport companies.
- Used pallet jacks to move items to and from warehouse locations.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Received deliveries, scanned packages and updated orders in internal database.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Arranged items on store racks and shelves, checking correct location and prices.
- Generated warehouse shipping documents, packing lists and invoices.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Identified safety hazards and notified management to determine proper resolution of issues.
- Satisfied reporting requirements with timely and accurate logging of daily activities.
Gpm Investments - Cashier Team Lead
Traverse City, MI, 02/2018 - Current
Traverse City, MI, 02/2018 - Current
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Complied with cash handling procedures to meet regional cashier variance policy.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Cleaned and stocked front end areas, including register changing tapes and ribbons.
- Trained new team members in cash register operation, stock procedures and customer service.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained work area in clean and neat manner.
- Greeted customers promptly and responded to questions.
- Managed cashier shifts and breaks.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Counted and balanced cashier drawers.
Follett Corporation - Warehouse Associate
Kennesaw, GA, 04/2021 - 05/2021
Kennesaw, GA, 04/2021 - 05/2021
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Established and maintained good relations with customers, vendors and transport companies.
- Used pallet jacks to move items to and from warehouse locations.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Received deliveries, scanned packages and updated orders in internal database.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Arranged items on store racks and shelves, checking correct location and prices.
- Generated warehouse shipping documents, packing lists and invoices.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Identified safety hazards and notified management to determine proper resolution of issues.
- Satisfied reporting requirements with timely and accurate logging of daily activities.
- Managed warehouse system updates to increase productivity and reduce errors.
- Monitored equipment for signs of mechanical issues and organized repairs to maintain functionality.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Researched issues to address shipping errors and packaging mistakes.
- Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
- Applied schedule, organizational and routing knowledge to enhance delivery planning.
- Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded discrepancies.
Legacy Health System - Food Service Worker
Eugene, OR, 06/2017 - 01/2018
Eugene, OR, 06/2017 - 01/2018
- Monitored inventory and promptly reported food items requiring reorder.
- Received food orders from individuals and explained offerings.
- Made orders by slicing, weighing, packaging and pricing meats and cheeses.
- Adjusted cooking methods and ingredients to accommodate dietary restrictions and allergies.
- Verified compliance with all sanitation and safety requirements.
- Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
- Resolved customer concerns and relayed relevant information to supervisor.
- Updated displays, cases and other customer-facing areas to increase sales of special items.
- Stored perishable food items in freezer or refrigerator to protect food from spoilage.
- Complied with company service standards, including inventory and cash control procedures.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Maintained order and cleanliness of work areas to conform with health codes.
- Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
- Cleaned utensils, dishes and glasses for customer use.
- Upheld food safety standards at all times.
- Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Completed prepping, cleaning and other kitchen duties to support cooks.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
- Washed, peeled, cut and measured recipe ingredients.
- Distributed supplies, utensils and portable equipment.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Penn State University - Fast Food Worker
University Park, PA, 12/2016 - 11/2017
University Park, PA, 12/2016 - 11/2017
- Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
- Followed all company safety standards, including food quality and sanitation procedures.
- Organized food items on serving trays and in carry-out packages.
- Accurately measured ingredients required for specific food items to reduce waste.
- Recorded customer orders and communicated clearly to confirm each order.
- Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Cleaned food preparation areas, cooking surfaces and utensils.
- Portioned and packaged take-out foods for customers.
- Mastered point-of-service (POS) computer system for automated order taking.
- Effectively worked with teammates and openly invited coaching from management team.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Suggested additional menu items, beverages and desserts to increase sales.
- Followed all established restaurant practices and procedures by delivering food which met quality standards.
- Verified orders and bagged items for easy transport.
- Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
- Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles with caution and according to manufacturer directions.
- Safely prepared, assembled and presented food to satisfy customers and fill orders.
- Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
- Assisted management with monthly inventory control and weekly stock ordering.
- Scheduled equipment use with managers, using information about daily menus to help coordinate cooking times.
- Quickly and efficiently processed payments and made accurate change.
- Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
- Monitored and counted food stock and supplies to reorder on time.
- Prepared and served beverages such as coffee, tea and fountain drinks, assuring freshness and availability.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
- Prepared items according to written or verbal orders, working on several different orders simultaneously.
- Completed side work tasks, including restocking condiments and cleaning refrigerators.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Reviewed contents on food trays to check receiving complete order.
- Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
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Resume Overview
School Attended
- Senatobia Jr Sr High School
Job Titles Held:
- Warehouse Associate
- Cashier Team Lead
- Warehouse Associate
- Food Service Worker
- Fast Food Worker
Degrees
- High School Diploma
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