LiveCareer-Resume

cashier team lead resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

There is nothing that I love more then knowing a customer is not only satisfied, but happy and knowing that they will return. I show each and every customer respect and I listen to everything they say so that I can throughly I thrive in a fast paced environment but I never get bored when things slow down because I keep moving. There is always something else to do. There is always someone else that needs help. To me, knowing that I worked my hardest and did my best is what I strive for every day. I have more than 15 years of customer service. I am on time for my shift and I do not miss unless it's something very serious. I have also worked as a cashier, customer service, server and as a packer in a warehouse setting packing, scanning and shipping merchandise. My last job I was a cashier and shift leader on 3rd shift. I trained 3 employees since starting there almost 2 years ago. I am as confident in a role of leadership, as well as being a part of a group. I graduated from college in 2006 with a Bachelors of Arts in Communications. I am a determined and passionate worker and I will bring my all of my skills and knowledge to my position. I am highly motivated to become a long-term member of your company. I hope to hear from you soon.

Skills
  • Merchandise stocking
  • Loss prevention
  • Store opening and closing
  • Money Transfer Systems
  • Verbal/written communication
  • Training and coaching
  • Customer relations
  • Able to lift 40 pounds
  • Opening and closing procedures
  • Hard-working
  • Payment processing
  • Punctuality
  • Equipment troubleshooting
  • Merchandising
  • ID verification
  • Issue resolution
  • Scanner operations
  • Returns and exchanges
  • Coin counting
  • Credit and cash transactions
  • Cash drawer balancing
  • Cash register operation
  • Product recommendations
  • Merchandise restocking
  • Cash management
  • Training and mentoring
  • Liquor regulations and compliance
  • Customer assistance
  • Effective customer upselling
Education and Training
Ohio Dominican University Columbus, OH Expected in 05/2006 Bachelor of Arts : Communication Studies - GPA :
Experience
Cargo Largo - Cashier Team Lead
Independence, MO, 07/2020 - Current
  • Answered customer questions and provided store information.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Processed payments promptly for customers to exceed productivity standards.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped customers find specific products, answered questions and offered product advice.
  • Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Prepared cash deposits and balanced store safe for opening and closing of business.
  • Helped with purchases and signed customers up for rewards program.
  • Processed refunds for worn, damaged and broken merchandise.
Fedex Cross Border - Warehouse Worker
Chino, CA, 06/2020 - 11/2020
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Staged and sorted multiple types of products for loading.
  • Preserved safe work environment by maintaining clean workstations and pallet area.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Recognized defective material and reported issues to management.
  • Packed boxes and stock using organizational guidelines.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Used scanners to track parcel information, condition or receipt.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Used digital database to keep records of units and stock moved.
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
Batteries Plus, Llc - Retail Sales Associate
Littleton, CO, 04/2011 - 08/2017
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Used product knowledge to suggest items to match client needs.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Created price tags and merchandise signs for new items.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Greeted customers to determine wants or needs.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Answered store and merchandise questions and led customers to wanted items.
  • Recommended merchandise to customers based on needs and preferences.
  • Recommended, selected and located merchandise based on customer desires.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Described merchandise and explained use, operation and care.
  • Placed special orders or called other stores to find desired items.
  • Prepared merchandise for purchase or rental.

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Resume Overview

School Attended

  • Ohio Dominican University

Job Titles Held:

  • Cashier Team Lead
  • Warehouse Worker
  • Retail Sales Associate

Degrees

  • Bachelor of Arts

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