cashier team lead resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.

  • Shift Scheduling
  • New Hire Training
  • Team Leadership
  • Transaction Approvals
  • Complaint Resolution
  • Positive Attitude
  • POS System
  • Online Order Picking
  • Adaptability and Dependability
  • Policy Enforcement
  • Flexible Schedule
  • Customer Service
  • Store Opening and Closing
  • Cash Handling
  • Credits and Refunds
  • Problem-Solving
  • Cooperative Attitude
  • Honest and Ethical
  • Therapeutic Phlebotomy
  • Manual and Finger Dexterity
  • Medical Records Maintenance
  • Drawing Blood
  • Tracking Specimens
  • Stress Management
  • Biohazard Waste Disposal
  • Proper Storage Procedures
  • Sharps Disposal
  • Sanitation and Sterilization
  • Data Entry
  • Documentation and Recordkeeping
  • Butterfly Venipuncture
  • Tray Organization
  • Sharps Collection
  • Information Gathering
  • Biohazard Policy Compliance
  • Data Analysis
  • Specimen Collection
  • Vacuum Tube and Syringe Use
  • Patient Relations
  • Microsoft Office
  • Instrument Sterilization
  • Sample Processing
09/2022 to Current
Cashier Team Lead Northern Tool + Equipment Oklahoma City, OK,
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Processed payments promptly for customers to exceed productivity standards.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Answered customer questions and provided store information.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Helped customers find specific products, answered questions and offered product advice.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed refunds for worn, damaged and broken merchandise.
11/2021 to 07/2022
Front Desk Associate Gold's Gym International, Inc. Harrisburg, NC,
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Cleaned and sterilized gym equipment multiple times throughout shift to decrease amount of harmful bacteria.
  • Welcomed members and visitors to gym and provided accurate information concerning available programs and activities.
  • Re-racked weights to maintain neat, organized and clean gym.
  • Collected payments, renewed memberships and resolved billing issues.
  • Scheduled personal training sessions and maintained and updated appointment calendars.
  • Resolved customer complaints and made necessary updates to customers' accounts.
  • Maintained professional tone at all times, including during peak rush hours.
04/2020 to 06/2021
Manager Trainee Builders Firstsource, Inc. Waldorf, MD,
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Accepted and processed credit and cash payments, making correct change from cash register drawer.
  • Prepared audit reports and financial statements to present findings and recommend corrective actions.
  • Inspected overall audit reports.
  • Gathered and evaluated data and trends to assess compliance.
03/2018 to 11/2018
Guest Service Representative Seminole Gaming Hollywood, FL,
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education and Training
Expected in 11/2022 to to
Certificate: Phlebotomy
Central New Mexico Community College - Albuquerque, NM
Expected in 05/2020 to to
High School Diploma:
Manzano High School - Albuquerque, NM
  • Early Graduate
  • Honor Roll
  • External Scholarship
  • Omega Incentive Scholarship
  • Extracurricular Activities: Coached for the Grant Middle School Tennis Team
  • Manzano Tennis Team: Varsity Freshman-Senior Year

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Resume Overview

School Attended

  • Central New Mexico Community College
  • Manzano High School

Job Titles Held:

  • Cashier Team Lead
  • Front Desk Associate
  • Manager Trainee
  • Guest Service Representative


  • Certificate
  • High School Diploma

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